The Receptionist's responsibility is to represent MTS in the most informative way possible, while providing phenomenal customer service.
Do you possess the skill of customer service magic? Do you love spending your day interacting with people and completing special projects? Do you have the skills to be the primer one-stop-shop directory of all things MTS? Do you want to work at an awesome organization with benefits, a pension and career growth? Than we want YOU to apply for the Receptionist job!
The MTS Receptionist has the primary responsibility of answering incoming calls, assisting callers with information or directing them to the appropriate staff person. The MTS Receptionist also greets and assists all individuals entering the reception area. This position reports to the Manager of Human Resources. Essential duties include, but are not limited to, the following:
EXAMPLE OF DUTIES:
Duties May Include, But Are Not Limited To, The Following:
- Answers all incoming calls, provides requested information of a non-technical nature or directs the call to the appropriate staff person.
- Greets all visitors in a warm, friendly, courteous and alert manner.
- Retrieves overnight and weekend messages from the voicemail system and forwards messages to respective staff members.
- Reviews newspapers on a daily basis and cuts out transit-related articles.
- Works cooperatively with support staff to ensure a smooth transition for break and lunch coverage.
- Keeps track of regular staff meetings in Outlook and changes the meeting notice marquee to match the meeting room calendar.
- Retrieves data from the primary database and produces labels and reports.
- Picks up and sorts daily interoffice and U.S. mail.
- Maintains the lobby in a neat and orderly fashion.
- Serves as backup typist and file clerk.
- Pages staff and takes messages for applicable personnel when necessary.
- Performs other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of, or ability to learn, MTS policies and regulations; ability to read, understand and apply MTS policies, regulations and union labor contracts; knowledge of the proper use of standard office equipment; ability to complete routine clerical tasks while adhering to prescribed procedures; ability to write letters, memoranda and reports using clear, concise and grammatically correct English; ability to speak clearly, distinctly and effectively while dealing with the public while using tact and diplomacy, ability to communicate in a professional manner with the MTS Board and staff personnel; ability to follow oral and written instructions; exercises good judgment in making routine decisions; ability to establish and maintain priorities in order to complete assignments by deadlines without detailed instructions; skill in verifying the accuracy and completeness of forms and reports; knowledge of Microsoft Office and Outlook, as well as the ability to learn and use other software that MTS might have or acquire. Bilingual skills (English/Spanish) are strongly preferred.
The successful candidate must be able to fulfill the physical demands of the job such as walking, stooping, sitting, bending, reaching for overhead files and occasional lifting (must be able to lift up to 15 pounds). Must be able to perform tasks involving manual dexterity, such as use of a computer and 10-key. Duties will be performed primarily in an office environment and may require travel to external locations and agencies.
Possess a high school diploma or GED, plus a minimum of three (3) years of full-time general office/reception experience. Must be able to demonstrate substantial knowledge of office protocol and the ability to perform the essential functions of the position. Bilingual skills (English/Spanish) are preferred. Must possess and maintain a valid California driver's license.
Must satisfactorily pass all applicable examinations including, but not limited to, a pre-employment physical, drug screen and background check.
# 2 ($25,071 - $40,544)
Anticipated hiring range:
$30,000 - $36,000
The above described job elements are intended to indicate the general nature and levels of work being performed by employees assigned to the job. They are not intended to be an exhaustive list of duties, responsibilities and skills required of employees so classified. Management retains the discretion to add to or change the duties of the position at any time.