Full Job Description
Job Number: 333748
COMMUNITY SERVICE REPRESENTATIVE
THIS POSITION IS COVERED UNDER THE CITY'S COLLECTIVE
BARGAINING AGREEMENT WITH THE AMERICAN FEDERATION OF STATE, COUNTY AND MUNICIPAL EMPLOYEES – AFSCME
ONLY EMPLOYEES IN CITY JOB TITLES IN THIS BARGAINING UNIT ARE ELIGIBLE TO BID ON THIS POSITION
IF YOU ARE A CURRENT CITY EMPLOYEE AND WANT TO EXERCISE YOUR CONTRACTUAL RIGHTS TO BID, YOU MUST APPLY ON THE BID ONLY SITE AT: www.cityofchicago.org/CAREERS
(Once the website opens, scroll down and click on the button titled "Bid Opportunities.")
IN ADDITION, YOU MUST CHECK THE BOX ON THE CAREERS APPLICATION
TITLED "ALREADY EMPLOYED BY THIS COMPANY", CORRECTLY ENTER YOUR EMPLOYEE ID, AND SELECT THE CORRECT BARGAINING UNIT.
YOU MUST USE THE EMPLOYEE NUMBER FOUND ON THE UPPER LEFT-HANDCORNER OF YOUR PAY CHECK STUB LABELED "PAYEE/EMPLOYEE NUMBER."
(NO OTHER FORMAT OR SYSTEM CAN BE USED TO OBTAIN YOUR EMPLOYEE NUMBER).
FAILURE TO CHECK THE "ALREADY EMPLOYED BY THIS COMPANY" BOX, ENTER YOUR EMPLOYEE ID, AND SELECT THE CORRECT BARGAINING UNIT WILL RESULT IN A REJECTED BID APPLICATION.
These positions are open to the general public and all current city employees covered under the City’s Collective Bargaining Agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) – BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid on this position.
Department of Family and Support Services
Number of Positions: 2
Positions are grant funded currently for 2 years with possible extension.
Working with community partners, we connect Chicago residents and families to resources that build stability, support their well-being, and empower them to thrive.
Background - Department of Family and Support Services (DFSS)
DFSS is the largest human and social service funder in the City of Chicago. The department serves approximately 300,000 vulnerable Chicagoans every year through 7 service areas: children and youth services, human services, workforce, seniors, domestic violence and homelessness. The department provides critical services through its network of over 360 not-for-profit agencies with an operating budget of $481 million in federal, state and local funding.
The department’s Senior Services Division serves as the Area Agency on Aging for the City of Chicago. In that capacity they administer a variety of programs designed to address the diverse needs and interests of older Chicagoans, from those who are healthy and active, to those who are frail and homebound. The Senior Services Division provides direct services through staff located at six Regional Senior Centers that serve as community focal points for information and assistance, senior health promotion services, lifelong learning opportunities, social engagement and recreation. The department also funds delegate agencies to oversee 15 satellite senior centers that offer opportunities for cultural enrichment, health and fitness, and education. Additionally, the Senior Services Division partners with service providers who specialize in meeting the needs of aging adults by providing meals, caregiver support services, case management and benefit counseling. The Senior Services Division has an annual budget of $30 million. A sizeable portion of this funding is granted to community partners through a competitive grant making process. The Senior Services Division funds over 15 programs serving over 100,000 individuals across 30 delegate agencies impacting every Chicago neighborhood.
This position is funded by a grant from the Administration for Community Living (ACL). The objective of the grant is to train apartment managers to recognize when aging residents have problems with dementia and need a referral to Senior Services.
Community Services Representative Essential Duties
Under direction of the Supervisor of Family and Support Services for Social Isolation, the Community Services Representative will promote the DFSS Senior Services Division programs to caregivers, people with dementia and community service agencies. The primary responsibilities will be to conduct community outreach and training, provide training to DFSS staff, delegate agencies and community partners and perform data collection and analysis. Two positions will be hired through this posting.
Serves as liaison to community groups and residents to implement and encourage participation in DFSS programs especially those programs for seniors, caregivers and apartment managers;
Attends community meetings to inform residents of DFSS services, discuss concerns about caregiving, dementia or intellectual and developmental disabilities and coordinate requests for DFSS services and programs;
Responds to a variety of inquiries and concerns from stakeholders including the community, outside agencies, and senior leadership and refers to the appropriate services; and,
Assists in coordinating community meetings and events (e.g., caregiver training, apartment association meetings on Brain Health);
Education, Training and Public Speaking
Prepares and presents ideas, facts, best practices, and caregiving strategies to older adults and stakeholder groups;
Conducts training sessions on various social service and community initiatives and programs (e.g., Vertical Interdependent Villages, Savvy Caregiver, Brain Health) to provide resources and support to Chicago residents;
Prepares informational materials for use in training topics and for dissemination to the community-at-large;
Maintains records and prepares reports of community outreach and training activities;
Uses IT equipment and online platforms to conduct in person and online trainings
Schedules trainings and manages registration lists
Data Collection and Evaluation
Conduct ongoing outreach and site visits to apartment managers to establish rapport, collect and track referrals, and provide information on DFSS Senior Services and other community programs;
Coordinate with local and national research partners to conduct program evaluation and ongoing quality measures;
Distribute, collect, and tabulate evaluation forms from training programs;
Administer other evaluation materials; and,
Create evaluation reports on program efficacy.
Tracks best practices, innovations, and trends within aging services and identifies program opportunities;
Possesses a passion for increasing the quality of life for Chicago’s senior population; and
Other duties as assigned.
Location: Department of Family and Support Services
Address: 1615 West Chicago Avenue
Days: Monday – Friday
Hours: 9:00 AM – 5:00 PM
THIS POSITION IS IN THE CAREER SERVICE
Graduation from an accredited college or university with a Bachelor’s degree plus two years of community or social service experience; or an equivalent combination of education and experience.
Disclaimer - "Accredited" means any nationally or regionally accredited college, university, or law school where the applicant is enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program.
Education & Employment Verification - Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If you received your degree internationally, all international transcripts/diploma must be accompanied by a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.
NOTE: You must provide your transcripts or diploma, professional license, or training certificates at time of processing, if applicable. You must also provide your valid U.S. driver's license at time of processing.
NOTE: To be considered for this position you must provide information about your educational background and your work experience. You must include job titles, dates of employment, and specific job duties. (If you are a current City employee, Acting Up cannot be considered.) If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.
VETERANS PREFERENCE NOTE: The City of Chicago offers Veterans Preference to both current, active military personnel AND military personnel who have served in the Armed Forces of the United States and have received an honorable or general discharge. Eligible candidates must have at least six months of active duty documented. In order to receive the veterans preference, candidates need to indicate whether or not they are a veteran by answering “yes” or “no” to the question on the online application that asks, “Are you currently serving on active duty for at least six months in the Armed Forces of the United States OR have you served in the Armed Forces of the United States on active duty for at least six months and received an honorable or general discharge?” In addition, you must attach documentation to verify your military service. For veterans, you must attach a copy of your DD214 (Member Copy-4) to your online application which includes character of service status OR a letter from the United States Veterans Administration on official stationery stating dates of service and character of service. For active military personnel, you must attach a letter from your Commanding Officer on official stationery verifying your active duty, length of service, and character of service in the Armed Forces of the United States AND a copy of your military ID to your online application. Failure to answer the question and attach the required documentation will result in you not being considered for the Veterans Preference.
This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral part of the interview will be selected
Preference will be given to candidates possessing the following:
Previous experience, creating and executing effective teaching sessions.
Previous experience working in social services for older adults and/or people with dementia
Previous experience with Project management of social service initiatives.
Previous experience with public speaking and community outreach
Your initial evaluation will be based on information provided on the application form and documents submitted with the application. Applications must be submitted by the individual applicant. No second party applications will be accepted.
All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.
If you would like to request a reasonable accommodation due to disability or pregnancy in order to participate in the application process, please contact the City of Chicago, Department of Human Resources, at 312-744-4976 (voice) or 312-744-5035 (TTY). Please be prepared to provide information in support of your reasonable accommodation request.
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.
The City of Chicago is an Equal Opportunity and Military Friendly Employer
City of Chicago
Lori E. Lightfoot, Mayor
Please note, all positions with the City of Chicago close promptly at 11:59pm C.D.T. Applications for this position will be accepted until 11:59p.m. CDT on 11/3/2020. No exceptions will be made.
Job Posting: Oct 20, 2020, 12:19:01 PM | Closing Date (Period for Applying) - External: Nov 3, 2020, 11:59:00 PM
Salary: $56,748.00/Year Pay Basis:Yearly