Customer Service Representative

EMG Acquisitions - Millsboro, DE (30+ days ago)

Company Description:
Minute Loan Center is a consumer finance company that specializes in providing our customers with instant cash through different loan opportunities, including online loan options. Employees in MLC stores are trained in underwriting (loans), collections, marketing, sales, customer service and store management.

MLC employees enjoy a wide range of benefits including:On-the-Job TrainingNo Late EveningsReduced Saturday Hours (operating 4 to 6 business hours, depending on location)Health Insurance Premium SupplementPaid Time OffCompany HolidaysDirect DepositPayroll Advance ProgramRequirements

The CSR Job:
Store Operations – Everything about running an MLC store is important to every person working in the store. Design, display, functionality, atmosphere, organization, safety, decor – these are just some areas of facility management that CSR’s learn and perform while working for our company.

Customer Service – We set ourselves apart from the competition by offering our customers consistent, friendly and informed customer service. We strive to make every individual feel like a success and it shows in our approach to customer service and our excellent customer satisfaction results.

Sales – Our customers WANT our products – it’s our job to fully explain how our loan products work and what the customer’s repayment obligations will be if they receive a loan from us.

Underwriting/Loan Processing – We teach our CSR’s every step of the loan process, from qualifying customers to issuing loans to establishing excellent customer service and account management techniques to ensure every customer’s success.

Marketing – We are in touch with our communities to learn what our customers want, and we create products and services they want. We keep an eye on the competition to remain competitively priced, and we make it EASY for our customers to buy from us. We do this by strategically marketing to our communities, both from within and without the store. CSR’s greatly participate in this effort.

Collections – We exercise effective debt management and collections procedures, using various tools to assist customers to stay on track with their contract obligations and to work as a resource in helping them regain their good standing if they do fall behind on payments.

What you need to do the CSR job:
Tact and diplomacy in dealing with both customers and co-workers

Excellent customer service skills

Strong sales skills, including cross-selling

Enjoy public contact

Ability to read and interpret documents, both internal (EMG Manuals, emails, memos, forms, etc.) and external (pay stubs, bank statements, award letters, leases, etc.) correctly

Ability to prioritize and make reasonable “on-the-spot" decisions regarding customer transactions, weighing customer satisfaction issues against company exposure to loss or fraud

Ability to work in a fast-paced environment

Able to work well under pressure

Detail oriented

High degree of accuracy

Problem solving skills

Ability to work varied hours/days as business dictates