Automotive Consultant (Fixed Operations)

Drive Performance Group LLC - San Francisco Bay Area, CA (30+ days ago)


Hiring in the Greater Bay Area

We are growing and we are excited about our future! We are Drive Performance Group and we are seeking, intelligent, outgoing, and talented people to join our team!

Qualifications/skills:

(Only those resumes that meet all of the following criteria will be considered)

  • Service Advisory experience
  • Training/coaching
  • Process creation/improvement
  • KPI tracking/data analysis/reporting
  • Consulting experience
  • Ability to increase customer loyalty and long term retention
  • Strong oral and written presentations and communication skills
  • Strong ability to manage all assigned active training and implementation projects independently
  • Ability to travel up to 75%

The Service Retention Manager will be responsible for the front line, on-site consulting and coaching at the dealership level. This persons chief role will be to build a solid relationship with dealership personnel and provide analysis, coaching plans, and implementation assistance. He or she will be directly involved in creating and sustaining improvements leading to increases in Service Retention, Service Effectiveness, and an increase in CP parts and labor revenue. He/she will be familiar with all internal systems and processes and work directly with (as a team member) the existing OEM field staff.

Competitive salary with perfomance based bonus plan

Excellent benefits package including medical/dental/vision insurance

401(k) with competitive match

Regional and National travel required (up to 75%)

*Must live near major metropolitan airport*

Job Type: Full-time

Experience:

  • Process Improvement: 2 years
  • KPI and Data Analysis: 2 years
  • Training/Coaching: 2 years
  • Automotive Aftersales/Fixed Operations/Service: 2 years

Education:

  • Bachelor's

Location:

  • San Francisco Bay Area, CA

License:

  • Valid Drivers License

Required travel:

  • 75