The Imaging Support Specialist greets patients, checks in patients into the departments RIS system ensuring we have accurate orders and that insurance verification has been verified, schedules exams, handles telephone calls, processes paperwork, processes reports and fulfills requests for images. Will typically specialize in one or more of the essential clerical assignments and will vary from day to day depending on the needs of the department. Clerks perform duties in an independent manner with little supervision. This position is in a busy customer service area with high traffic, constant low to moderate level of noise with frequent interruptions. Job requires walking, standing, sitting, lifting, and pushing, pulling and moving of equipment. The Specialists interact with patients, physicians and other staff both within the hospital and with outside facilities providing accurate, timely and responsive information regarding radiology imaging.
II. ESSENTIAL JOB RESPONSIBILITIES
Greets patients and visitors in a prompt, courteous and helpful manner.
Completes data entry of the exam into the Radiology Information System accurately.
Verifies orders are complete and accurate.
Verifies diagnoses are covered for certain exams due to insurance restrictions.
Handles multiple responsibilities at a time including patient inquires, data entry, imaging compliance, and other support functions.
Responsible for releasing images via disc and cloud.
Responsible for importing outside images into PACS.
Performs Quality Assurance activities within the department.
Schedules patients for exams over the phone, in person and electronically.
Additional duties as assigned or requested.
III. JOB QUALIFICATIONS
Basic understanding of medical terminology
Basic understanding of ICD-10 coding
Excellent phone/customer service
Proficient use of computer software, telephone systems, and general office equipment
High school diploma or equivalent
Minimum of two (2) years of customer service experience
IV. BEHAVIORAL EXPECTATIONS (common to all positions)
Patient 1st – I consider the patient 1st in everything we do
Better Together – I am part of the LMH team that works together to achieve excellence
Speak Up – I communicate openly and welcome feedback to make us better
Be Bold – I boldly take risks to creatively explore, innovate, and learn from our experiences
Own It – I take accountability for my actions and hold others accountable for theirs
In Joy – I create a workplace that is both fun and meaningful.
At LMH Health we value inclusion and diversity. We are an equal opportunity employer and encourage all to apply. Employment is decided on the basis of experience and qualifications that meet the business need.
Location and Work Requirements