Field Support Specialist

Red Knight Solutions, LLC - Boston, MA

Full-time

Red Knight Solutions is currently seeking a Field Support Specialist – Boston, MA.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Our client is looking for a Field Support Specialist who can hit the ground running! The chosen candidate will be responsible for executing service delivery (IMAC, Break Fix, and Desk Side Support) according to Managed Client Policy & Procedure Guide. Serve as the first point of contact for customers seeking technical assistance for any IT related issue. Act as a single point of contact for escalated issues both from end users and management team. Coordinate weekly and monthly reports to track progress and monitor workflow for the entire team. Coordinates specific on- boarding and- off- boarding activities for new and terminated Client Employees.

This position requires expert knowledgein the following, if this is you, please continue reading and apply!!

Requirements:

  • Minimum of 3 year experience in servicing/deploying computer equipment
  • Must have proven customer service background.
  • Ability to interact effectively with internal and external contacts (Account Management, Deployment Team, Solutions Architect, Employees, and Vendors).
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Proficient in Windows operating system environment.
  • Strong customer interaction skills.
  • Customer experience
  • Proficient working with enterprise technologies such as AD, RSA, AirWatch, Windows, Skype for business, Zoom

Preferred Qualifications:

  • MCDST Microsoft Certified Desktop Technician
  • CompTIA A+

Job Types: Full-time, Contract

Experience:

  • Desktop Support: 3 years (Required)

Work environment:

  • Office

Communication method(s) used:

  • In person
  • Phone

Contract Length:

  • More than 1 year

Contract Renewal:

  • Likely