IT Systems Technician

ZAPATA - Charlotte, NC3.7

30+ days agoFull-time
Under the general direction of the IT Administrator, assist with installation, configuration and troubleshooting of desktop workstations, mobile devices, and software.

Responsibilities/Duties:
  • Install approved software on company computers
  • Package and unpackage computers and install/remove hardware.
  • Learn, troubleshoot, and provide support for company software and computers
  • Test and install patches and service packs on PCs.
  • Upgrade desktop software upon approval and purchase.
  • Perform all appropriate tests on each software application before installing for production.
  • Replace PC components as needed.
  • Plan systems implementations and user training.
  • Assist users with technical support via phone, email, and/or in-person.
  • Study user needs and objectives for all applications.
  • Resolve technical problems.
  • Recommend and/or implement changes in procedures, materials, and/or equipment to maintain or improve personal and company-wide performance and security.
  • Assist IT Administrators with installation of servers and network equipment.
  • Review security and disaster recovery procedures to minimize problems.
  • Perform other duties as required.
Qualifications:
  • Advanced skills with Microsoft Windows 7, Windows 10, and Office
  • Experience with mobile platforms, iOS and Android
  • Experience with Linux-based Operating Systems
  • Experience with HTML, CSS, PHP, or JavaScript
  • Minimum of 2-3 years industry experience or equivalent experience in a similar industry
  • Must be able to pass credit, criminal, and drug check, and security clearance
  • Must have great work ethic, a passion for learning, and friendly attitude
ZAPATA offers a competitive benefits package, including but not limited to: medical, dental, flexible spending accounts, disability and life insurance, paid time off, holiday pay, and 401(k) participation.

All employment offers are contingent upon successfully completing a criminal background check and drug screen. ZAPATA participates in E-Verify.