HireStrategy is working with a client in downtown Washington DC, that is looking to bring on a Desktop Support Technician. This is a Contract-To-Hire opportunity that will start IMMEDIATELY. Candidates in this role are responsible for the following:
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Provide desktop support with trouble?shooting computer and printer issues related to hardware, software and connectivity in a Windows 7/8/10, Mac OS, Active Directory, MS Office , and Office 365 environment.
Assist users with day to day support requests with computers, mobile devices, software installations, conference rooms, conference calls, etc.
Work closely with the Facilities department on all shared responsibilities such as conference room audio?visual equipment and multi?function printers.
Prepare computers for deployment to end?users, including configuration and set?up. Load required software, operating systems and components. Deliver, set up systems and assist users with login and personalization.
Monitor managed services provider help desk system to ensure timely and accurate support. Follow up on requests needing onsite support.
Conduct orientations and trainings for employees to effectively use IT services.
Will require scheduled after hours and weekend network / system maintenance. Responsible for rotational after hours on?call availability.
The minimum requirements for this position are as follows:
Minimum 1 year experience supporting employees on a corporate network
Associate degree in Computer Science or Information Technology or equivalent experience.
Must have fundamentals of Windows/Mac operating systems
Must have experience with the Microsoft Office suite for PC and Mac
Must have strong organizational skills and multi?tasking capabilities, excellent communication skills and demonstrated time management skills.
Must be able to lift 35 lbs of equipment unassisted.