Customer Service Representative

Kelly Services - Woodland Hills, CA (30+ days ago)3.9

Job Description

JOB TITLE: Customer Service Representative I

Position Purpose: Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.

  • Respond to telephone or written correspondence inquiries from members and/or providers within the timeframe required
  • Provide assistance to members and/or providers regarding website registration and navigation
  • Document all activities for quality and metrics reporting
  • Process written customer correspondence and provide the appropriate level of timely follow up
  • May coordinate member transportation and make referrals to other departments as appropriate
  • Maintain performance and quality standards
  • Research and identify any processing inaccuracies
  • Identify any trends related to incoming or outgoing calls to aid in quality improvement and call reduction

  • High school diploma or equivalent.
  • 1+ years of call center customer service experience, or 2+ years of customer service experience
  • Bilingual Spanish a plus
  • Basic MS Word, MS Excel, Typing 30wpm min

  • Pay Rate $15.60 per hour
  • Various Shifts
  • Temp - to - Hire opportunity
Why Kelly®?
At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.