We are looking for a pleasant Lobby Attendant to undertake all guest services and access control duties at the desk of our main entrance. You will be the “face” of the property for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises.
Responsibilities
- Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
- Take up other duties as assigned (travel arrangements, schedules etc.)
Requirements
- Proven experience as front desk representative, security agent, concierge, receptionist, customer service or relevant position
- Familiarity with office machines (e.g., fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- High School diploma: additional qualifications will be a plus
Job Types: Part-time, Full-time
Pay: $22.00 - $29.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Rotating shift
Ability to commute/relocate:
- New York, NY: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Experience:
- Cleaning: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Guest relations: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
- Security: 1 year (Preferred)
- Front desk: 1 year (Preferred)
- Porter: 1 year (Preferred)
- Concierge: 1 year (Preferred)
Language:
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
