Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.
Manager II is responsible for providing oversight of customer service staff. Must be able to successfully perform all the duties of the Manager I Customer Care.
Primary duties may include but are not limited to:
Responsible for establishing departmental policies and procedures.
Prepares and communicates information to appropriate parties regarding dental programs, procedures, changes and government mandated disclosures.
Serves as mentor to lower leveled managers.
Serves as subject matter expert for other areas of the company as well as within the department.
Serves as a first line resource for operation associates for workflow and technical related processes; assists associates by being a subject experts. Assist staff in handles complex case research and resolution
Driving service quality excellence by evaluating the quality of customer services and interactions provided by organizations within the enterprise. Included are processes related to enrollment and billing an works with training department to ensure procedures and policies are accurate and complete d claims processing, as well as customer service written and verbal inquiries.
Analyzes and interprets records of service level, quality, accuracy, and productivity, and makes recommendations for change based on judgment and experience, applies procedure and policy, and assesses risks to minimize our exposure and mitigate those risks. Documents audit results, documents findings, and suggests appropriate remediation.
Accountability for deliverables of a third party or vendor.
Manages multiple functions requiring unique sets of knowledge or has significant fiscal accountability over and above routine people/equipment costs.
Develops and manages annual operating budget.
May be assigned to special project work consistent with the role and as dictated by the needs of the business.
Audits to monitor efficiency and compliance with policies.
Prepares specialized reports. Hires, trains, coaches, counsels and evaluates performance of direct reports.
Requires BA/BS; 2-3 years previous
management experience and 5 years customer service experience; or any
combination of education and experience, which would provide an equivalent
Requires strong oral, written and
interpersonal communication skills, problem-solving skills, facilitation
skills, and analytical skills.
Bilingual Spanish-speaking or Asian language(s) is
Anthem, Inc. is ranked as one of America’s Most
Admired Companies among health insurers by Fortune magazine and is a 2018
DiversityInc magazine Top 50 Company for Diversity. To learn more about our
company and apply, please visit us at careers.antheminc.com. An Equal