Account Manager / Operations - Automotive
This is an entry level position. Reporting to a Market Manager, the Account Manager is responsible for managing the relationship and growing the revenue of existing accounts in his/her assigned territory while overseeing daily operations for assigned customers.
A key focus of the role is to support the delivery of Dent Wizard services to meet and exceed customers’ expectations while achieving Dent Wizard’s goals.
Essential Duties and Responsibilities
Maintain and expand business with existing customers, as well as prospect to develop new business in assigned territory.
Work closely with Market Manager to ensure effective planning and usage of each Technician's time, in order to optimize each Technician’s ability to achieve his/her earnings potential as well as to maximize overall profitability of the territory.
In collaboration with Market Manager, establish monthly and annual sales goals, and develop a tactical plan for achieving those goals.
Support Hail Team operations when/if a hail storm occurs in the territory.
Support and assist technicians in providing superior customer service.
Coordinate new hire orientation to ensure new Technician’s smooth transition in the Company and into his/her assigned accounts.
Help all Technicians receive proper technical support and training to continuously improve their PDR skills.
Act as Team Leader and mentor to Technicians, by remaining in close contact with them daily in order to identify and resolve any concerns or performance issues which may arise. Ensure each Technician’s success through coaching, motivating, planning, organizing, problem solving, prospecting and business development.
Work with Market Manager to ensure proper staffing levels are met to handle current and new business opportunities.
Proactively identify and resolve any issues related to employee performance.
Conduct and document informal and formal performance reviews to ensure Technicians are aware of their strengths as well as opportunities for improvement.
Ensure all administrative tasks are completed in a timely and accurate manner, including invoicing and daily call-in numbers.
Oversee management of supplies and tools for assigned customers/locations.
Handle all incoming requests by scheduling appointments between customer and the Technician who will be performing the work.
Automotive service & paint experience required
Excellent communication skills
Ability to successfully manage and coach employees located at dispersed locations
Proven ability to effectively manage customer relationships
Prior experience in hands-on account management and/or Sales in a services-based company are strongly preferred
This is an exceptional opportunity to join a successful company at an exciting time. This position includes excellent earning potential and an excellent benefits package including: health, dental, disability and life insurance, 401(k) with company match, a company vehicle and phone.