Technical Account Manager

Operative - New York, NY

Full-time

Company Overview

300+ media companies as clients, $40+ billion in revenue processed, 25,000+ worldwide users

Operative accelerates revenue growth for the biggest and most successful media companies, making it easy for them to deliver any audience and any outcome to their buyers. Operative gives media companies the power of an open, data-driven and highly configurable architecture that works across all linear, digital, and cross media and converged deals, thanks to the recently released AOS platform. A trusted partner to top global media, more than 300 companies across 25 countries, including NBCUniversal, ABC, AT&T, STARZ, Star India, and Sky, rely on Operative. More than $40B in ad revenue is managed through our platform annually. Operative: your solution for Automating Advertising.

JOB SUMMARY

Primary point of contact for customer technical concerns, API capabilities, integrations with internal systems, user adoption, system capabilities, enhancement request management and more. This is a technical role that works side by side with our Implementation, Engineering, Support, and Product teams. Helping customers realize their full potential through accelerating adoption and productive use of Operative.One technology. Requires a sharp and analytical mind that can solve complex problems, develop strong trusted-advisor relationships, and serve as part of a high-energy team.

Providing both proactive and responsive support to Operative’s customers ensuring that they are extracting full value from the wide variety of sales & operations offerings available through Operative. A self-motivated individual who can provide professional, thought provoking, and prompt guidance to our customer base. Providing high levels of customer satisfaction and work across client and Operative teams to ensure delivery of ultimate customer success.

The Technical Account Manager also helps grows revenue. He/She helps the Account Managers find opportunities for our clients to use our systems more, and provides technical support during the sales cycle.

MAIN DUTIES AND RESPONSIBILITIES

  • Partner with account managers on key EMEA accounts to delight customers and improve adoption
  • Lead and assess technically-oriented customer conversations
  • Manage the gathering and visibility to customer and prospect needs and requirements
  • Contribute to the success of a fast paced and growing customer success organization
  • Independently execute plans while working in tandem with key internal stakeholders
  • Where necessary train and educate clients in the use of our system

COMPETENCIES

  • Experience with online high media, selling software or software-as-a-service
  • Track record of exceeding deliverables, managing customer retention and fueling new growth
  • Ability to work independently with minimal supervision
  • Strong Salesforce.com skills and proficiency in Microsoft Word, Power Point and Excel
  • Exceptional analytical, written and verbal communication skills
  • Strong technical acumen
  • Strong client-service orientation and proven team player

EDUCATION, CERTIFICATION AND EXPERIENCE

  • BA/BS degree preferably from a leading institution and/or strong academic record
  • 2+ years of ad operations, publishing or media technical experience preferred

GENERAL

  • These duties and responsibilities may be changed in accordance with the needs of the Company.
  • This is not intended to be an exhaustive or exclusive list of duties. You may be required to carry out any other associated tasks to ensure the successful delivery of Operative’s objectives.

Job Type: Full-time

Experience:

  • ad operations, publishing or media technical: 2 years (Preferred)

Education:

  • Bachelor's (Preferred)