OPERATIONS MANAGER

Crunch Corporate Clubs - San Francisco, CA (30+ days ago)


Duties and Responsibilities include but not limited to:
  • Hiring, scheduling, training and development of support staff, including front desk, cleaning and juice bar.
  • Facilitate and administer the stage management checklist as to insure the club maintains high standards of cleanliness.
  • Ensure the highest levels of customer service with all member interactions and touch points.
  • Assist in collection of member payments
  • Ensure the highest execution of all company and club initiatives.
  • Professionally handle member concerns as it relates to constructive feedback regarding operations, contract requests, such as freezes, cancellations, and billing.
  • Ensure the club meets standards for maintenance, safety, security, and physical plant operations.
  • Conduct walk through of the club with club mechanic and maintenance staff utilizing cleaning checklist and forward relevant information as to expeditiously handle operations issues.
  • Report all equipment and facility issues by utilizing company procedures. Work with mechanics to resolve facility issues expeditiously as to minimize member concerns.
  • Ensure visible maintenance items are repaired promptly and proper signage is posted.
  • Train opening and closing managers to prepare club for operations readiness.
  • Execute the processing/submission and approval of payroll.
  • Manage employee relation matters such as time and attendance, professional conduct and work performance.
  • Establish controls of expenses and purchasing of club supplies and maintain at or below budget.
  • Follow up for quick turnaround of items in dis-repair
  • Demonstrate ability to articulate variences in expenses versus budget
  • Communicate effectively by holding weekly and individual meetings with all key club personnel.
Experience:
  • One year club/gym experience preferred
  • Fluent in English (proficient reading and writing skills)
  • Excellent organizational and communication skills
  • Strong customer service skills
  • Ability to successfully multi-task
  • Strong customer service skills
  • Good follow up skills
E-mail resume to jackie.jones@crunch.com.