The institute for building technology and safety is currently seeking an energetic and eager Customer Service Representative (Full-Time) who has above average interpersonal skills and is able to work in a fast paced production environment. The position available involves customer service, data management, and basic accounting.
We offer a competitive salary and benefits as well as on the job training. With the right attitude and the will to perform job functions accurately and effectively, First Link Inc
Previous experience in customer service preferred, but not required.
The ability to use multiple computer applications while talking to clients over the phone.
A high school diploma or GED equivalent.
Excellent written and verbal communication skills. offers a tremendous opportunity for you - the chance to succeed with a solid, stable company that provides world-class services to the top companies and government agencies in the U.S.
Answer call center calls, process requests, and work with customers to resolve issues and answer queries
Maintaining the highest levels of customer care while demonstrating a friendly and cooperative attitude
Demonstrating flexibility in satisfying customer demands in a high volume, production environment
Maintaining records and databases
Running database searches, performing quality assurance and reviewing images
Handling time-sensitive process and sensitive material
Accurate data entry
Document scanning and indexing
Document printing and mailing
Maintaining publications inventories
Taking direction from supervisor
Participating in cross-training
Reliable attendance and punctuality in order to coordinate with integrated services team
Performing other tasks as assigned
Education, Skills and Experience
College education -OR- 2+ years of experience preferably in customer service roles.
Above average communication skills; experience and comfort in speaking with customers from a wide variety of backgrounds
Excellent customer focus, attitude, and interpersonal skills
Experience with Microsoft Windows applications
Knowledge and understanding of computers and computer peripheral devices
Ability to work both independently as well as part of a team
Basic accounting and budgeting knowledge, or the capacity to learn
Strong organizational and analytical skills
High attention to detail
Accuracy and thoroughness (technically and ethically)
Flexibility in managing day-to-day workload with the ability to handle unexpected assignments