Position Overview: To lead and direct all activities required to achieve all store goals, including financial objectives, client service, human resources management, operational controls, payroll and operating expenses, loss prevention, and merchandising presentation while driving both associate and client engagement.Primary Responsibilities/Accountabilities: Lead and direct all store activitiesEmbraces our values & sets an example through his/her behaviorsResponsible for compliance with all ANN INC. practices, procedures, standards and guidelinesAdditional responsibilities as assigned by the District ManagerDirection/Revenue Generation: Defines and develops a clear business strategy to grow sales & profits and maximizes opportunities to generate additional store volume/revenueSets clear and measurable goals aligned with brand strategy; adjusts as needed to maximize results and keeps team on track to goalsAchieves quantifiable performance results (e.g. Net Sales, ROV, Conversion, DPT, UPT, Payroll, Inventory, Shortage, Operational Assessments, and Credit Cards)Directs client service efforts that are consistent with ANN INC. standards; coaches associates on client interactions to increase transactions and capture client opportunitiesDrives revenue by proactively managing teams to embrace ANN INC.
service standards while effectively performing Store Leadership responsibilitesAnalyzes and uses business reports to identify missed opportunities and to positively impact store performanceDemonstrates ability to manage complex and competing prioritiesPeople Management: Understands and models the ANN INC. culture and ensures compliance with all ANN INC. Purpose, Values & Behaviors, Practices, and store operational standardsFosters a client-focused team environment as Manager on Duty, driving volume and anticipating clients' needsAchieves excellent client service by role modeling the ANN INC. service standardsTakes responsibility to immediately address client concernsDelivers an engaging assimilation and investment experience that is personalized and positions an Associate for excellence in role and career progression over time through the use of ANN INC.
toolsAdheres to Human Resource standards by following the general practices outlined in Company policies, procedures, standards and guidelinesRecruits, attracts, selects, hires, and develops diverse talent. Proactively fills positions with qualified talent based on fit to brand and fit to teamDevelops team to accomplish store's business objectives through recruitment, selection, coaching, investment, retention, and motivationConducts regular, effective performance discussions; sets clear objectives and holds Associates accountable to goals. Proactively provides timely feedback to associates, rewarding and recognizing to drive retention and engagementHolds self and associates accountable for achievement of financial results and statistical standardsManages conflict and coaches by applying ANN INC.'s recommended processes, standards and guidelinesEmpowers and involves associates in decision-making processesTreats others fairly and with respect, valuing differences; builds relationships based on an individual approachReceives feedback and fosters dialogue around solutionsInvests and develops associates through an individualized approach my matching talent with tasks and delegating challenging assignments to stretch capabilities and grow associatesFosters team commitment through support, relationship building, and recognizing individual contributionsShares information and communicates clearly and in an accessible manner to all levelsLeads by effectively managing through change and adversityOperational Excellence: Efficiently executes Brand visual standards and standard operating proceduresEffectively prioritizes and controls workload through successful planning (i.e. daily, monthly, quarterly, etc.) and delegationLeads and directs execution of task directives with designated timeframes while using tools and resources to drive a high level of productivity - Price Changes, Mark Out of Stock (MOS), StyleFinders, Distributed Order Maintenance (DOM), Merchandising Needs, Payroll Adjustments, Processing of Shipment, Transfers, and Proper Claims ProcessApproves and adjusts weekly schedules to maximize productivity and control payroll spendReports to work as scheduled; records time worked accurately by using ANN INC.'s Time and Attendance system; remains flexible to the needs of the businessEnsures compliance with Loss Prevention practices and completes operational assessments to protect company assetsEnsures compliance with all ANN INC.
policies, practices and procedures and all federal, state, and local lawsLeverages tools, processes, and best practices to drive operational excellence and consistently executes Standard Operating Procedures (SOP's). Maintains the store's organization, appearance, and cleanliness according to Standing Operating Procedures (SOP's)Recommends ideas to improve standards and processesProduct/Brand Management: Leads execution of visual merchandising updates and product placement within corporate guidelines and maintains visual expectations as defined by the Visual Merchandising StandardsUses product knowledge tools to execute directives and interpret Store SetsBrings to life company brand initiatives to the physical store layoutInitiates continuous product movement based on company directives, client profile, and store salesAligns and integrates strategic activity on the floor, which includes recovery and restockingUnderstands and can clearly articulate the company's brand positioningEducates associates on marketing initiatives, product placement, lifestyle concepts, and product knowledgeApplies knowledge of product with internal and external clientsRepresents the brand and holds managers and associates accountable to Company standardsEmbraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.'s dress code guidelinesProvides feedback to District Manager on trends in the retail marketplacePosition Requirements: Human Resources: Proven ability to recruit, select, develop, and retain full store team and hold individuals accountable for performance, practice, etc.Client Service: Demonstrate ability to function as a role model, ensuring that the client remains the top priorityStore Operations and Organization: Demonstrate ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activitiesLeadership: Proven ability to respectfully challenge and motivate the management team and associatesMerchandising: Knowledge of visual standards and techniques, and ability to implement and substitute with ANN INC.'s guidelinesCommunication: Demonstration of strong verbal and written communication skills to Store Team, District Manager, Functional Business Partners, and ClientsBusiness Analysis: Ability to forecast and analyze business trends, take actions on findings, and manage payroll expense in order to maximize store performanceSchedule: Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts.
Must have open availability. Overnight travel occasionally requiredPhysical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor, stock room, and officeEducational Requirements and Experience: Minimum Requirements: Associates or Bachelors Degree PreferredTwo years Store Manager experience in the service industry with proven results