Software Maintenance Renewals Representative

Quest Software - Dublin, OH (30+ days ago)

Software Inside Sales, Renewal Representative - Dublin, Ohio

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Software Inside Sales person to support our Renewals business. This position will be based out of our Dublin, Ohio office.

Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.

The primary responsibility of the Inside Sales Renewal Representative is to maintain and grow revenue with our existing customers. This is inclusive of managing current renewals, upselling prepaid maintenance and reinstating lapsed customers. The Inside Sales Renewal Representative will create strong working relationships with the Quest Software Sales team, and other internal teams to ensure complete customer satisfaction.


-Achieve quarterly assigned team sales quotas

-Maintain accurate forecast activities for assigned region in the CRM

-Effectively defend against competitive pressures and uncover additional opportunities

-Take an account management approach to identify co-termination and reinstatement opportunities

-Interface with Quest software renewals management, technical support and business unit teams to help ensure customer success and timely feedback being returned to the business leadership of Quest

-Build knowledge on a specific technology solution area such as security, database or systems management products

-Will stay up to date on our new technology and support offerings which will enable you to increase your sales to your customers

-A successful individual will develop relationships with his/her peers in field sales, technical support or with the product managers to ensure customers’ needs are met

-Work independently managing full sales cycle to close- leverage cross-functional resources to achieve results and meet customer needs

-Partner with other members of the renewal team and with field sales to support in the selling process


-2+ years of sales, renewal or account management experience or a combination of experience and education

-Strong organization skills with an emphasis on territory management

-Excellent PC and internet skills with a strong understanding of Microsoft Office

-Experience working in a fast-paced environment

-Must be a motivated self-starter with the ability to handle a high volume of e-mail communications and out bound calls.


-BA/BS degree

-Previous experience selling software, telecommunications, or insurance a plus

-Siebel or experience preferred

Job Type: Full-time


  • sales: 2 years (Required)


  • Bachelor's (Preferred)


  • Dublin, OH (Required)