Global Meetings Operations Lead

The Boston Consulting Group - Boston, MA4.2

Full-timeEstimated: $89,000 - $120,000 a year
Global Meeting Services (GMS) is a team of professionals who work collaboratively to source, plan, manage, and execute events for various functions across BCG. This is a hands-on, high-energy role focused on managing delivery and implementation. Team members need to be flexible, team-first professionals.

The objectives of the GMS function are to create the right balance between efficiency, effectiveness, and service while driving down costs and delivering a high quality experience.

The GMS team serves as a strategic advisor and tactical support network to our worldwide, regional, and local teams who are responsible for the delivery of successful events and projects.
Under the general direction of the Global Meetings Manager, this role will manage the delivery of conference and event planning services, which includes but is not limited to event design and implementation, onsite support, negotiation of master service agreements (MSA) and global contracts and support for a wide variety of local, regional and worldwide internal and external conferences and meetings.

The candidate will act as a thought partner and subject matter expert, defining and implementing continuous improvement across meeting-related services.

Specific responsibilities include:
Manage a team of Meeting Coordinators and Senior Coordinators to deliver high value, costs effective meetings and events.
Train and develop Coordinators to ensure adoption of industry and company best practices in meeting management
Coordinate with functions across BCG to ensure adoption of appropriate financial, risk, and legal requirements.
Creatively solve problems on behalf of clients seeking optimal long term solutions
Build long term relationships with vendors (hotels, service providers, etc.).
Assign Coordinators to projects and maintain long term view of needed resources to accomplish annual events load. This includes developing a network of expert contractors
Provide operational expertise and on-site management for worldwide programs ranging in size from 10 to 3000 attendees.

Basic Job Requirements

Bachelor's Degree or equivalent in Business, Hospitality or related field
Experience managing a global team
4 + years related experience in the event planning and/or hotel industry
Organizational skills and ability to multi-task and manage competing priorities; ability to work effectively in a fast paced environment
Independent worker but with strong collaboration skills
Strong attention to detail, flexibility, and the willingness to be an active team player
Excellent time management skills; must work well with deadlines
Highly responsive customer service orientation
Excellent communication skills, both verbal and written
Technical and functional expertise
Strong understanding and technical knowledge of hospitality industry, including space planning, accommodations and food and beverage
Skilled in contract negotiation
Creative problem solving, analytical skills and decision making
Experience managing a global meetings operation including working with a global team and suppliers
Ability to independently resolve issues/problems using critical thinking, analysis and data always keeping the big picture in mind
Ability to work independently and autonomously with a high level of initiative and self-motivation
Maintains a high level of intellectual agility and resourcefulness when faced with significant ambiguity and fluctuating priorities and constraints
Technology savvy with experience across a range of digital meeting management tools
Excellent people management skills and leadership experience
Communication, interpersonal and teaming skills
Excellent communication skills, both verbal and written; active listener across all levels of the organization
Multi lingual highly preferred – strong English skills
Ability to effectively communicate project status to ensure stakeholders are kept informed of progress
Excellent interpersonal skills and relationship building with both internal and external stakeholders; collaborative, strong cross-functional team player capable of partnering across geographies and practices
Ability to collaborate / partner with virtual team members
Work management, organization and planning
Ability to multitask, prioritize and manage multiple projects with realistic, but aggressive deadlines/commitments
Strong negotiation and cost-conscious skills
Ability to work effectively with significant ambiguity and fluctuating priorities and constraints
Work Environment
Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG’s culture.
Must be a pragmatic, high-energy professional with personal and professional self-confidence.
Must have the political savvy and interpersonal skills to build relationships throughout a loosely structured organization.
Must be comfortable managing a virtual team
Comfortable with complex decision making and able to influence stakeholders (both internal and external)
Able to drive change management and implement/support change making projects within the team and organization
This job may require significant global travel (60-100 days travelling during the year)
Unpredictable workload –programs may require higher peak hours over long durations at times

Company Information

The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with offices in more than 90 cities in 50 countries. For more information, please visit

Non-discrimination Statement

The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. In addition, as a federal government contractor, BCG maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations.BCG is an E-Verify Employer. Click here for more information on E-Verify. VEVRAA Federal Contractor