Coordinator - Operational Monitoring, Evaluation, and Learning

Buckner Children and Family Services - Dallas, TX3.5

Work closely with the Director of Program Design to contribute to the organization’s efforts in developing a Monitoring, Evaluation, and Learning (“MEL”) strategy; promoting a MEL culture within the organization, strengthening monitoring systems, and help drive knowledge management and organizational learning. Specifically, the MEL Specialist will collaborate with Support Center staff and field staff in the design and implementation of ME plans; develop resources and provide technical guidance and training on methodologies and data collection tools; and advance knowledge management efforts across the organization

NOTE: Some descriptions may have more specific duties and/or goals and objectives attached to this form. Such attachments normally reflect unique aspects of specific locations, shifts, departments, etc.

Contribute to the development of annual monitoring, evaluation and learning objectives that can be translated into action plans.
Support the development and implementation of BCFS organization wide planning and monitoring frameworks.
Advise on and support project evaluations formulated within a framework that demonstrates evidence based best practice while identifying outcomes and impact.
Work across BCFS, design a roll out program of Monitoring, Evaluation and Learning guidelines and practices.
Work with Director of Program Design in increasing the quality and reliability of BCFS outputs to include target setting and establishing Key Performance Indicators (KPI’s) for all programs.
Promote a learning culture within BCFS that is inclusive, creative, and forward thinking.
Take initiative in management meetings, actively participate in all organizational processes, and contribute to long term strategic planning.
Provide support to all Buckner divisions with reports needed to fulfill their functions successfully.
Develop and implement strategy in conjunction with the National and International Operations staff to oversee, maintain and manage program data, including lives impacted (LI) and other statistical reporting; conduct trainings and coordinate support for operations staff as needed.
Work with the Manager for BCFS Operational Systems to implement business intelligence systems to gather forecasted and actual program data for operations; provide trainings and coordinate support for operations staff as needed.
Facilitate collaboration with the Director of Program Design and operations staff to define specific and measurable outcomes for each program/Collaborate and integrate outcome measurement into the reporting process.
Using project management methodologies, integrate data and information from corporate strategic projects and/or programs and evaluate how higher-level objectives are being fulfilled according to the respective scope. Consult on, support and require compliance, or take control and directly manage projects as assigned.
Identify and manage project dependencies and critical path. Plan, schedule and track project timelines, milestones and deliverables using appropriate tools. Define project success criteria and disseminate them to involved parties throughout project life cycle.
Collaborate with operations staff to develop and implement framework for knowledge management, including policies, procedures, tools and training. Ensure that information systems design meets knowledge management needs.
Serve as knowledge manager for BCFS for projections and program data reporting for all BCFS operations. Responsible for knowledge management, training, networks and quality initiatives for non-U.S. based operations.
Consolidate monthly program data for international operations; compile quarterly data as needed and provide updates on key initiatives for operations meetings and ELT scorecard.
Provide support to the Government Relations office in Washington DC as needed to secure funding and support the efforts of Buckner.
Support the federal grant writing process in collaboration with BCFS operations, Program Design and Support, Government Relations staff/contractor and the Development department of Buckner Foundation.
Work in conjunction with Director of Program Design, Program Development and Support department and Buckner Foundation. Support the Foundation in its data gathering and coordinating of stewardship reporting for donors, and grant management that support BCFS Operations.
Lead program evaluation for BCFS Operations including operational reviews; implement process improvements and provide support to operations staff as needed.
Manage tasks and projects assigned by the Director of Program Design, Vice President of Program Development and Support and other senior managers as directed; independently research, analyze data and produce reports as required.
Develop and deliver progress reports, proposals, requirements documentation, and presentations. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Communicate with project stakeholders on an ongoing basis. Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
Direct project team members and contractors and influence them to take positive action and accountability for their assigned work. Build, develop, and grow any business relationships vital to the success of the project.
Advise senior management of risks and opportunities for new programs and assist in identifying improvement options for current programs.
Develop emerging leadership through professional growth and development.
Responsible for supporting and representing Buckner at special events, activities and other assigned functions. Liaison to community; speak in public on behalf of Buckner.
Travel both domestically and internationally as needed.
Perform general office tasks as required. Accurately prepare and proofread letters, memos, spreadsheets and other correspondence daily; answer phones, take messages and respond to voicemail and email messages timely. Review and accurately process mail and other correspondence daily. Produce monthly reports.
Maintain compliance with all Buckner policies, procedures and requirements. Maintain compliance with all state and federal laws and regulatory requirements.
Work successfully as part of a team and responsible for developing then maintaining strong working relationships with co-workers.
Attend and participate in staff meetings and training as required. Facilitate meetings and trainings as required.
Perform special assignments, projects, and other duties as required.

NOTE: These requirements represent minimum levels in order to perform the job on a satisfactory basis. Candidates must have the ability to satisfactorily perform the essential functions of the job.

Requires in-depth understanding of business principles related to management, strategy, and performance. Functional expertise and a proven track record for providing program management and/or business strategy preferred. Bachelor’s Degree in a related field of study required. Master’s Degree in Business Administration preferred. Minimum of 3 years prior related business experience required. Prior related working experience in an international ministry preferred.
Proficient ability to speak, read and write English required. Ability to speak, read, and write Spanish preferred.
Requires proficient understanding of process design and procedures development and continuous improvement. Requires proficient ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables.
Proven track record of simultaneously and effectively managing multiple complex projects. Requires proficient understanding of project management, process design and procedures development and continuous improvement. Certification in project management preferred.
Requires sensibility and adaptability to cultures representative of existing program locations.
Requires in-depth understanding of the various types of social service programs Buckner provides.
Requires in-depth ability to plan, administer, and report budgets.
Requires proficient working knowledge of project planning and budgetary management.
Ability to partner with and influence others without direct authority; build consensus and look for collaboration with people from different functions and all levels required. Excellent team player.
Requires a strong sense of diplomacy and demonstrated success in developing strong collaborative relationships with organizational peers and outside colleagues. Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
Requires recognized ability to meet multiple deadlines by maintaining a high level of organization.
Requires demonstrated strong analytical skills, including an ability to synthesize large amounts of information and to focus quickly on the essence of an issue; strong commitment to producing measurable results. Strong business acumen required.
Requires ability to function in a fast-paced, high volume, multi-faced, results-oriented work environment and to analyze issues, identify priorities, manage projects and make decisions expeditiously.
Requires experience developing, directing and managing multiple projects and implementing strategic program goals.
Requires bias for fact-based decision making and action-oriented project management practices.
Ability to minimize risk to the company and remove obstacles required.
Excellent presentation and influencing skills.
Requires ability to travel to various geographic locations, both domestic and international, with some overnight stays. Requires ability to obtain and maintain the necessary documentation to travel internationally.
Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Requires ability to rent vehicles both domestically and internationally using required documentation. Must be age 21 or older to drive on behalf of Buckner.
Requires ability to maintain confidentiality.
Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information.
Requires ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and retreats as required.
Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications, including Microsoft Word, Excel, Power Point, and Outlook, required.
Requires professional commitment to Christian principles and teachings so as to perform tasks and responsibilities in alignment with Buckner’s mission, vision, and values.
Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.
Requires ability to walk frequently; occasionally stand for prolonged periods of time; occasionally required to squat, climb stairs, kneel and twist. Required to sit for prolonged periods of time, including extensive airline travel.
Requires ability to speak clearly and make self-understood in face-to face interactions; to articulate with extreme accuracy and precisions to give directions speak on the phone, etc.
Requires ability to communicate professionally and effectively orally and in writing.
Requires ability to establish and maintain effective working relationships with staff, trustees, vendors, residents, families, agency representatives, etc.
Requires ability to effectively work under pressure and remain flexible as priorities change; ability to effectively communicate orally and in writing and speak in front of groups.
Requires ability to work under minimal supervision; exercise sound judgment and confidentiality.
Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.