Manager, International Events – Event Services

Major League Baseball - New York, NY (30+ days ago)4.5


Major Purpose:
Work closely with the Senior Manager, International Events to manage the execution of Event Services for international events. Manage the planning, financial management, development, and execution of airport operations, hotel procurement and operations, hospitality functions and ticket management and distribution with a focus on events and activities in Latin America, Asia and Europe. Develop and maintain primary operation documentation including operational plans, maps, load-in/load-out schedules, manuals and budgets.

Major Responsibilities:
MLB Events

  • Manage airport operations including working with airport operations personnel, immigrations & customs officials and charter/commercial carriers to develop arrival and departure plan for MLB Teams
  • Manage and coordinate hotel procurement for MLB Teams and staff
  • Manage hotel operations during event including expedited check-in/check-out procedure for MLB Teams, staff and VIPs
  • Review and process all hotel related billing
  • Coordinate closely with the MLB Players Association, internal MLB departments, external consultants and vendors to plan and execute events
  • Lead planning and execution for hospitality receptions in event host cities
  • Manage the shipping and handling process for all venue load-in and load-outs
  • Source, secure, and develop all VIP gifts and event related staff outfitting
  • Develop and maintain detailed event documentation including manuals, detailed operational plans, checklists and event recaps
  • Ensure that player and/or team staff payments are delivered on a timely basis
General

  • Analyze and recommend adjustments to planning processes and operational approaches to enhance cost effective "world class" event delivery by utilizing industry best practices and efficient operational execution models
  • Manage the use and development of event management systems (internal applications, online tools, and third party software as appropriate) that increase efficiencies, promote good communication, and drive best practice adherence
  • Work closely with Senior Manager on logistical planning for all international events
Knowledge & Experience

  • Minimum of 5 years managing events including responsibility for project management, budget management, event planning, coordination of multiple groups and stakeholders, and contract negotiation
  • Broad understanding of sports business and the event industry and a strong knowledge of event industry best practices
  • A collaborator with strong interpersonal skills and problem solving capabilities, used to working at a fast pace and on multiple concurrent projects
  • Passionate, methodical, flexible, highly productive and very detail orientated
  • Excellent written and presentation skills
  • Spoken and written fluency in Spanish preferred
  • Experience operating events in Latin America and/or for the Hispanic market in the United States is preferred
  • Position will require extensive travel and frequent work on weekends