Front Office Specialist

Fast Pace Urgent Care - Madisonville, KY2.8

30+ days ago

Fast Pace Urgent Care is a rapidly growing leader of rural healthcare clinics across Tennessee and Kentucky. With over 70 clinics and counting, Fast Pace Urgent Care provides quality care to our patients at a reduced cost in under-served communities, while fostering a culture of fellowship among our team members.

Our Front Office Specialists are vitally important to clinic management and patient satisfaction. As a Front Office Specialist at Fast Pace, you are the initial point of contact for patients and are responsible for creating a welcoming atmosphere.

Fast Pace Urgent Care is currently seeking a Front Office Specialist to work in our clinic.

Clinic hours are Monday -Friday 8a-8p, Saturday 8a-6p, and Sunday 1p-5p.

Responsibilities and Duties

  • Greet, register, instruct, discharge and provide general assistance to patients.
  • Obtain and record demographic, insurance and financial information.
  • Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes.
  • Collect co-pays, co-insurance, deductibles and past due balances.
  • Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request.
  • Answer telephone, take messages and return voicemails.
  • Provide clerical support as required.

Qualifications and Skills

  • High school diploma or equivalent.
  • Medical office experience and a familiarity with basic medical terminology preferred.
  • Ability to work independently and with the public in a high-pressure environment.
  • Ability to work all shifts including day and weekend hours as needed.
  • Basic computer skills. Type 25 words per minute with 96% accuracy.
  • Detail oriented with excellent interpersonal communications skills.
  • Must have an outgoing and compassionate attitude.


We offer a competitive benefits package, including health, dental, vision, 401(k), PTO and Holiday pay.

Job Type: Full-time

Job Type: Full-time

Job Type: Full-time


  • Front Office: 2 years (Required)
  • Healthcare: 2 years (Preferred)