Service Writer

Lansdowne-Moody - Houston, TX (30+ days ago)

Full-time

Essential Functions and Responsibilities

  • Maintain a professional and friendly demeanor at all times as you are the first contact with Service Department customers
  • Answer Service phone calls in a friendly, timely and confident manor
  • Upon equipment drop off listen and thoroughly write up the customer’s concern. Once work order has been written ensure it has been properly tagged with pertinent information, i.e., customer name, work order number and date in
  • Notify all customers by phone every 3 days of equipment status and log customer conversation into the call log.
  • Assist Service Manager in preparing service quotes and repair estimates
  • Implements new strategies, systems and/or processes for improved operations
  • Acts as advisor to Service Manager regarding service activities, issues and improvements
  • Assists in retaining and acquiring new customers through sales calls by phone or in person
  • Assist in making warranty expiration call outs, and service solicitations
  • Any other related duties as may be required by supervisor

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Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Associates degree or equivalent experience
  • Minimum three years of management experience in service environment
  • Experience working in a tractor / equipment / automotive sales / service environment preferred
  • Strong interpersonal and communication skills
  • Commitment to internal and external customer service
  • Excellent multi-tasking and organizational skills
  • Mechanical aptitude and ability to work as a hands-on manager
  • Ability to correspond in a professional manner using strong writing and proofreading skills
  • Proficient computer skills

Job Type: Full-time

Salary: $13.00 to $15.00 /hour

Experience:

  • Management: 3 years (Preferred)

Education:

  • Associate (Preferred)

Location:

  • Houston, TX 77029 (Preferred)