Full Job Description
Additional Environmental Job Requirements:Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass Background Check.
Must pass pre-employment test if applicable.
Additional Minimum Qualifications: Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Work Experience Required: 2 years
Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications: CMS Verint IMPACT 360 / Blue Pumpkin Forecasting and scheduling in a large call center, and across multiple centers – both software aided and manual
Knowledge, Skills, Abilities and Competencies:
Call Center Experience Previous workforce management experience Strong Excel Skills Ability to analyze data and make staffing level decisions. Ability to work with little direction Strong attention to detail