Job Overview:
Are you a dynamic, customer-centric professional with a knack for building lasting relationships and driving unparalleled customer success? We are seeking a Key Account Specialist to join our team at Fixtureworks, a leading industrial products manufacturer and distributor based in Michigan. As a Key Account Specialist, you will be the linchpin of our client engagement strategy, championing customer satisfaction and loyalty at every turn. Your role will entail anticipating client needs, crafting tailored solutions, and ensuring that every interaction leaves our clients feeling like rockstars. You'll be instrumental in gathering feedback, translating it into actionable insights, and spearheading product enhancements and marketing strategies. Success in this role hinges on your ability to track key metrics such as increased account engagement, new orders generated, and the formation of strategic distributor partnerships. If you're a proactive, results-oriented professional with a passion for delivering exceptional customer experiences, we want to hear from you. Join us in shaping success stories and driving growth in our key accounts.
Previous experience and key skills required for a Key Account Manager/Key Account Specialist position include:
- Customer Relationship Management: Demonstrated experience in managing key client accounts, understanding their needs, and fostering long-term relationships. This involves excellent communication skills, both verbal and written, as well as strong interpersonal abilities.
- Sales and Negotiation Skills: Proven track record of driving sales growth, negotiating contracts, and closing deals with key accounts. This includes the ability to identify opportunities for upselling or cross-selling products and services.
- Industry Knowledge: In-depth understanding of the industrial products manufacturing and distribution sector, including knowledge of products, market trends, competitors, and industry regulations. Comprehensive Training on our particular product offering will be offered, including but not limited to fixturing, workholding, material handling and automation components, technical specs, features and benefits, application examples and use cases.
- Problem-Solving Abilities: Ability to anticipate customer needs, troubleshoot issues, and provide innovative solutions that add value to the client's business. This requires analytical thinking, creativity, and a proactive approach to problem-solving.
- Project Management: Experience in managing projects related to client accounts, such as implementing new products or services, coordinating with cross-functional teams, and ensuring timely delivery of solutions.
- Data Analysis and Reporting: Proficiency in analyzing data related to key account performance, tracking metrics such as sales revenue, customer satisfaction, and market share. This includes the ability to generate reports, identify trends, and make data-driven decisions to drive business growth.
- Team Collaboration: Ability to collaborate effectively with internal teams, including sales, marketing, product development, and customer service, to ensure alignment on key account strategies and deliverables.
- Adaptability and Resilience: Flexibility to adapt to changing market conditions, customer preferences, and business priorities. This also involves resilience in handling challenges and setbacks while maintaining a positive attitude and focus on achieving goals.
- Leadership Skills: Capability to lead and motivate cross-functional teams to achieve common objectives, inspire confidence in clients, and drive a culture of customer success within the organization.
- Technology Proficiency: Familiarity with CRM software, sales automation tools, and data analytics platforms to effectively manage key account relationships, track performance metrics, and streamline processes.
We offer competitive compensation and benefits packages, including opportunities for career advancement. If you are a motivated individual with a passion for sales and customer service, we would love to hear from you. Apply now to join our dynamic team as an Account Specialist!
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- Account management: 3 years (Required)
Ability to Commute:
- Fraser, MI 48026 (Required)
Ability to Relocate:
- Fraser, MI 48026: Relocate before starting work (Required)
Work Location: In person
