Help Desk Analyst I

Robert Half Technology - Dallas, TX (30+ days ago)3.7

For immediate consideration please email resume to

Our client currently has an IT Support Tech position available in Dallas, Texas. This position will require an individual to troubleshoot and resolve end-user issues submitted through our ticketing system regarding phone, network, printers, workstations, system and application software and other end-user technology. Ideal candidates for this position should have strong communication skills; a positive, outgoing, customer service attitude; strong problem solving skills; and the ability to provide timely resolution to end-user support requests.

• Provide Tier 1 tech support for all employees
• Troubleshoot software/hardware/network issues for employees regarding workstations, servers, network, printers, copiers, phones, etc.
• Monitor and quickly respond to incoming help requests through our ticketing system
• Document procedures and work performed through our ticketing system
• Configure and deploy workstations for new and existing employees

• Provide PC hardware repair Technical Keys:
• Experienced with problem solving skills/ troubleshooting will have a team to escalate issues
• MS Office 365, Active Directory, TCP/IP, VOIP, Windows operating systems (Windows 7 and 10)
• Preferred: Bachelor's degree, Knowledge of SD-WAN and architectural software
• Their environment is MSO365, AD, Windows operating systems