Night Auditor/Front Desk Clerk

Rodeway Inn & Suites - Lakeland, FL3.2

Part-time

Job Description

  • Greet guests and patrons as they arrive
  • Ask if guests have a prior booking
  • Manage the registration process
  • Ask for identification and ensure that the provided credentials are accurate
  • Handle guest check-ins and check-outs appropriately
  • Operate hotel switchboard, take calls and provide information and transfer calls
  • Manage accurate accounting of all rooms
  • Provide guests with room keys
  • Take reservations over the telephone, through emails and in person
  • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
  • Refer guests to appropriate departments to resolve complaints or provide suggestions
  • Compute bills and take payments
  • Provide guests with directions around the hotel
  • Contact housekeeping and maintenance departments when a problem is reported
  • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Required work experience, skills, or education

  • High school diploma/GED required
  • Bilingual a plus
  • 4+ years’ customer service experience preferred
  • Excellent oral and written communication skills
  • Friendly phone manner a must
  • Willingness to work nights, weekends and holidays
  • Familiarity with the hospitality industry a plus
  • Ability to pass background check and drug screening
  • Willingness to maintain confidential information

Job Type: Part-time

Experience:

  • Customer Service: 1 year (Preferred)