Member Support Associate - Evenings/Weekends

Peloton Interactive, Inc. - Plano, TX

Full-timeEstimated: $37,000 - $51,000 a year
About the Team

The Member Support team is part of the Member Experience team and works on the front lines providing a support experience that is human, honest, and above all awesome. We correspond directly with members by email, live chat and phone resolving problems and elevating the Peloton Member experience. Peloton is evolving all the time, and our community turns to us as the experts to offer guidance in an empathetic, authentic, human and direct way. We troubleshoot problems, walk members through features, and help our members to get the most out of their workouts.

We interact directly with thousands of members per week, tracking the issues, and playing an important role as liaisons between our community and the rest of the company, including our Engineering and Product teams to ensure we remain a true Member-driven organization.

Who you are

A team player!
Enjoy solving problems
An awesome multitasker
A sincere and empathetic communicator
Take pride in helping others
If you like to make life easy by being proactive
Out of the box thinker and enjoy finding innovative ways to go above and beyond
Flexible to work weekends
Experience in retail, hospitality and/or customer service
What you’ll do

Deliver above-and-beyond experiences to our members through phone, email, and live chat
Create relationships with our community and make the impossible possible
Think creatively about ways in which we can elevate the Peloton experience for our members every day
This is a FULL TIME position
Be able to work until 8:15pm
Be able to work BOTH weekend days
If you’re smiling right now then we want you on our team!

And we can’t forget some Peloton perks

Health, vision, and dental insurance
Student loan repayment assistance
Retirement savings plan with a company match
Commuter benefit program
Free studio classes!
And more (just ask!)