Air Import Agent

AIT Worldwide Logistics - Itasca, IL (30+ days ago)3.5

Wake up each day to be part of a movement. A movement to make an impact. A movement to go for it. A movement to provide solutions. A movement to be empowered. A movement to do the right thing.

our people deliver.®

Empowerment, active listening and creative thinking are a few attributes AIT teammates exercise to deliver a world-class customer experience.

Position Overview:
The Air Import Agent is responsible for organizing air shipments inbound to the US via airfreight. The position will be responsible for coordinating between overseas offices / agents, airlines and their agents, trucking companies, customs brokers, shippers and consignees to successfully organize inbound transportation, customs clearance and delivery of goods. Daily communication is required with all of the above parties to track shipments, process paperwork, issue payments and make delivery arrangements.

What You Will Be Doing Day-to-Day:
Ensure smooth and timely start to finish operational freight process flow of import air shipments
Ensure accurate and timely data entry into our operating system.
Ensure accurate and timely shipments are properly billed within company guidelines and deliverables.
Quote customers, agents, sales representatives and other parties as necessary.
Track and trace Air Import files/shipments as assigned.
Ensure timely delivery of freight to customers for Import shipments.
Ensure documents are timely sent to customer or broker for customs purposes.
Interact with our customers in arranging their international shipments, meeting customer
service standards.
Contribute to maintain strong relationships with vendors (airlines, trucking companies,
and others).
Meet compliance at all times to regulations. This includes internal policies and
procedures such as Standard Operating Procedures (SOP) and external
government regulations or customer’s policies / requirements.
Understand department process flow, constantly looking for areas of improved
Meet KPI standards, as per the company’s procedures.
Effective written and verbal communication and coordination with customers, vendors, and AIT Offices/partners around the world.
All other job duties as assigned.

What We Look for in Teammates:
A team player who works well with others – being respectful to our teammates is a Core Value!
A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Other Skills We Hope to See:
High School diploma and/or GED required
3-5 years’ industry experience in export/import operations
Working knowledge of Freight Forwarder Operations including the following:
Basic IATA Knowledge, familiar with FAA, TSA Regulations and General CBP Knowledge
Proficient in Microsoft Office suite
Excellent communication skills both verbal and written
Ability to multi-task in a high volume, fast-paced working environment
High attention to detail and strong organizing skills
Ability to work autonomously and within a team environment
Strong problem solving skills with ability to develop new ideas and innovative solutions
Ability to work flexible hours based on business needs
Ability to grasp complex systems and problems.

What AIT Can Offer You:
Growing company with a record year in performance that continues to scale!
Opportunity to drive significant changes in the Air Import area with an ability to make an impact across the organization
Hands-on and passionate CEO who understands the importance of hiring great talent – passionately caring for co-workers is a Core Value!
Laid-back and open-door work environment
High Performance culture with a focus on a growth mindset where continuous improvement is embraced
Opportunity for advancement
Competitive compensation package
Full line-up of benefits
Tuition assistance
Volunteer program – it’s also a Core Value – we actively engage in our communities!

About AIT Worldwide Logistics:
Founded in 1979, Itasca, Illinois-based AIT Worldwide Logistics is a full service transportation management provider. With continental headquarters in Chicago, Amsterdam and Hong Kong, AIT’s offices form a vast network spanning the globe. By coupling a flexible business model with robust technology that presents end-to-end shipment visibility, AIT delivers precisely tailored supply chain efficiencies for almost every industry imaginable. Leveraging creative, competitively priced multimodal solutions, AIT removes the complexity from global logistics puzzles, helping companies thrive by regaining focus on the core goals of their business.