Belzona is an established international corporation, a pioneer in the development of advanced polymer systems for engineering and industrial maintenance and repair. Recognized as world leaders in the field, Belzona products are highly relied upon and recommended in a variety of industrial environments as marine, oil and gas, power, petrochemical and other industries.
We are currently looking for a highly motivated and detail-oriented Customer Service and Shipping Coordinator with export/import documentation experience to join our Miami Lakes, FL based team. The Customer Service and Shipping Coordinator will coordinate all shipping and customer activities and will play an important role as the Company’s first point of contact for our Distributors and clients.
RESPONSIBILITIES
· Assists with placement of orders, account questions, billing, cancelations and other queries
· Uses telephone to speak with distributors or clients answering enquiries, placing orders, processing payments, shipping, etc.
· Works with Customer Service Supervisor to ensure proper customer service is being delivered
· Provides proper customer service and meets quality standards while resolving customer concerns or complaints via phone or email
· Suggests solutions or assistance when product is damaged in transit or redirect caller as appropriate
· Pick, unload, and pack daily orders.
· Prepare orders for dispatch including preparation of proper shipping and export documentation.
· Conduct stock check of inventory and discrepancies. Examine stock items for damages and defects.
· Log and distribute all incoming packages.
Coordinate daily freight pick up for orders.
Follow strictly shipping and warehouse protocols and procedures.
· Coordinate shipment of orders and prepare shipping documents for domestic and international orders.
· Perform physical inventory count.
· Control inventory movements and splits using inventory control system.
· Assist with customer queries and send tracking numbers to customers once order has shipped.
· Work closely with Customer Service Team to ensure proper customer service is being delivered.
· Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies.
· Examine stock items for damage and defects, reporting any problems to the manager.
· Reorder warehouse supplies as necessary.
Requirements
Experience:
- Proven experience working in a Customer Service in a leadership position
- Experience in an administration support role in a similar warehouse role/industry
- Previous experience in air, ocean, and ground freight and transportation
- Working knowledge of QuickBooks and barcoding systems for inventory management
- Valid forklift license is preferred, but not essential, as training will be provided
- Shipping documentation and clerical experience
- Familiar with Hazmat paperwork
- Good personal organization with high attention to details
- Ability to manage multiple tasks
Skills:
- Proficient computer skills and office equipment and devices usage
- Excellent communication skills (verbal and written) in both English and Spanish are essential
- Proficient with Customer Relations Management (CRM) and data base software and Microsoft Office
- Excellent professional manners and ability to present information to others in clear, accurate concise format
- Ability to contact with others (face-to-face, by telephone, email, or otherwise) is required
- Ability to listen and build rapport with internal and external clients and distributors to ensure positive working relationships
- Hands-on problem solving approach
Benefits
Belzona offers a competitive salary package the includes the following benefits:
- Comprehensive health, dental and vision insurance plans
- Voluntary health benefit options
- Complimentary basic life insurance
- Target Bonus
- 401(k) Plan with generous company match
- Employee Assistance Program
- Paid Holidays, Vacation and Personal Time Off
If you enjoy working in a challenging and rewarding environment, this may be the opportunity. If you are a pro-active, confident team player who believes their skills and experience can make a real impact on our business, we look forward to hearing from you and invite you to apply.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- if the job is offered, would you be willing to undertake a background check screen?
Education:
- High school or equivalent (Required)
Experience:
- Shipping documentation: 3 years (Required)
- Export/Import documentation: 2 years (Required)
- Customer Service: 4 years (Required)
Language:
- Proficiently English and Spanish (Required)
Work Location: In person
