Experienced Service Advisor

Liccardi Ford/Lincoln - Watchung, NJ (30+ days ago)


EXPERIENCED FORD SERVICE ADVISOR PREFERRED

Liccardi Ford/Lincoln is looking for the ideal candidate to join their Service team.

  • Your responsibilities will include greeting customers and assisting them with any inquiries.
  • Each vehicle requires a walk thru and list of customers concerns so you are able to convey to the technician so they can properly diagnose and service the vehicle.
  • Keep customer apprised of all applicable service specials. And keep customer informed on completion times, service expenses, and possible changes.
  • Follow up on progress of each repair order during the day and contact clients by phone or e-mail.
  • Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns were addressed.
  • Be knowledgeable of product well enough to answer questions regarding the customer’s vehicle.
  • Keep Service Manager informed of all problems and potential problems involving clients, repairs, and equipment.

Requirements

  • Must have at least 2 years of experience as a Service Advisor
  • Valid Driver’s License
  • Exceptional Customer Service Skills
  • Ability to mulit-task while maintaining accuracy and customer satisfaction
  • Team player but ability to work independently
  • Maintain knowledge of products and policies
  • CDK/ADP experience necessary

Benefits

Top $$$ Pay Plans and Bonuses

Medical, Dental, and Vision Plans

Paid vacation

Family owned and operated

401(K)

Job Type: Full-time