Communications & Training Program Manager

City of Fort Smith - Fort Smith, AR (30+ days ago)3.2

Under the guidance of the Deputy Director of Business Administration, this position is responsible for the effective and efficient management and administration of the Communications & Training Program for the Utility Department in compliance with requirements of the Arkansas Department of Health, Arkansas Department of Environmental Quality, Arkansas Department of Labor, U.S. Environmental Protection Agency, and the Consent Decree, and in coordination with the Utility Department’s comprehensive strategic management plan.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned. Note: All City of Fort Smith positions require the employee to provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees, and have regular and reliable attendance that is non-disruptive. Must show cooperation and respect to fellow employees and supervisors at all times.

  • Develop and manage Program direction, projects, priorities, goals, budgets, and initiatives to provide guidance and oversight to the Communications, Training & Safety, and System Control Sections; defining objectives and evaluating outcomes
  • Assist with budget preparation, review financial statements, reports, and other performance data to fund operations, measure productivity, maximize investments, and determine corrective action as needed for cost reduction and increased efficiency within the Program
  • Determine staffing requirements of assigned Program and oversee hiring, training, and employee development processes of direct and indirect reports
  • Effectively manage the Private Service Line Defect Remediation Program and Comprehensive Training Program components and requirements of the Consent Decree
  • Develop and execute strategies to deliver internal communications objectives and initiatives throughout the Utility Department
  • Develop and execute external communications strategies for public relations, customer outreach, public education, and Consent Decree communications
  • Attend board meetings, ward meetings, public events and forums as the Utility Department’s public relations representative
  • Monitor media outlets and act as a media spokesperson to address questions from the press and general public
  • Oversee and coordinate responses to FOIA requests
  • Provide guidance and oversight with the development of employee and public safety plans, employee training/certification programs, emergency preparedness procedures, and related training/safety recordkeeping requirements
  • Evaluate processes and procedures, develop goals and strategies, and provide operational guidance to System Control in the areas of customer service, quality assurance, and work order workflow
  • Provide research, analysis, reports, presentations, and recommendations from the water and wastewater SCADA systems and Lucity database
  • Maintain professional and technical knowledge by attending conferences, seminars, educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies
  • Coordinate with other departments or divisions as needed
  • Regular attendance and timeliness is required
  • Must possess a valid driver’s license


Directly supervises one (1) Communications Coordinator, one (1) Training & Safety Supervisor, and one (1) System Control Supervisor. Indirectly supervises various other employees within the Program. Carries out supervisory responsibilities in accordance with the city’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; addressing complaints and resolving problems, both internal and citizen related.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • Bachelor’s Degree in Communications, Business Administration, Occupational Safety or equivalent education, training, and experience in a related field which provides the knowledge, skills, and abilities necessary to perform the work
  • Five (5) years’ experience in communications, customer service, and training or safety
  • Three (3) years supervisory experience
  • Three (3) years’ experience in project management


  • Five (5) years of experience in public relations, project management, occupational safety, and/or customer service
  • Accreditation in Public Relations (APR)
  • OSHA 30
  • Grade IV Water Distribution License
  • Class II Wastewater License
  • Customer Service Management Certification
  • OPSEC in Industrial Control Systems
  • Project Management Professional or Lean Six Sigma Black Belt


  • Knowledge of public relations, customer service, SCADA operations, workplace safety, and employee development
  • Advanced knowledge of project management phases, techniques, and tools
  • Thorough understanding of and ability to provide leadership, motivation, supervision, training, and evaluation of the workforce through supervisory staff
  • Superior communication skills to include verbal, written, report writing, active listening, persuasiveness, public speaking/presentation, and interpersonal skills with diverse audiences in various settings
  • Solid experience with social media including blogs, Facebook, Twitter, etc.
  • Ability to tactfully handle sensitive matters with discretion
  • Ability to establish and maintain effective working relationships with co-workers, Utility management, and other City divisions
  • Advanced analytical, critical thinking, and problem solving skills
  • Strong organization and time management skills with ability to determine workload priorities to meet deadlines and fulfill requirements of the Consent Decree
  • Strong proficiency with Word, Excel, Outlook, PowerPoint, Adobe Pro, Photo Shop, Publisher and/or other graphic design software


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee must occasionally stand, walk, talk and hear. Frequently sit, use hands to handle objects, and reach with hands and arms. The employee must also stoop, kneel or crouch. Specific vision abilities required by this job include close, distant and color vision.

The employee is occasionally required to lift up to 25 pounds.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.


The City of Fort Smith, Arkansas (“City”) has entered into a Consent Decree in litigation with the United States of America and the State of Arkansas (“Consent Decree”). The Consent Decree was filed on April 6, 2015, in civil action 14-cv-02266-PKH, pending in the United States District Court for the Western District of Arkansas Fort Smith Division. The Consent Decree is available for review or copying on the City’s website where it may be found at

Job Type: Full-time

Salary: $56,721.60 to $87,027.20 /year


  • project management: 3 years (Required)
  • public relations: 5 years (Preferred)
  • supervisory: 3 years (Required)
  • communications: 5 years (Required)


  • Bachelor's (Required)