Team Supervisor - Phoenix Resort Gift Shops

Paradies-Phoenix - Phoenix, AZ

Full-timeEstimated: $23,000 - $32,000 a year
EducationSkills
Essential Duties and Responsibilities

Service

Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company’s policies and procedures
Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures
Operations

Facilitate opening and closing of stores
Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions
Ensure store merchandising standards are consistently executed per the company guidelines
Coordinate, monitor and align team resources to maximize sales and service potential
Resolve basic IT /register issues and escalate as necessary
Ensure a safe working environment; inspect and correct work areas on regular basis; report all work place injuries and concerns immediately
Prepare for and participate in inventories; verify high risk counts
Financial/Business

Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events
Communicate daily with the team; look for additional ways to drive business through product, processes, or people
People/Leadership

Serve as the Manager on Duty providing leadership during assigned shifts
Direct, coach, and train Associates in their daily job assignments
Represent and support the company by fostering strong business relationships within the airport community
Monitor and address performance issues in a timely manner through a partnership with AGM or GM
Contribute feedback on Associate reviews and provide input on Associate counseling
Other duties as assigned
Required Skills

Education:
High school diploma or equivalency required / Bachelor’s degree preferred

Experience:
Minimum one year of retail or customer service experience required
Prior supervisory and leadership experience preferred

Other Knowledge, Skills, Abilities or Certifications:
Ability to work various shifts in a 7/365 day team oriented environment
Excellent customer service skills and ability to communicate effectively using the English language
Strong interpersonal/organizational skills with ability to motivate others
Self-starter able to prioritize various tasks and adapt to unexpected situations simultaneously
Proficiency required in reading, writing, mathematics, cash handling/ reporting
Computer literacy and working knowledge of MS Office preferred
Ability to pass the Paradies Background Check.
Physical Requirement

Standing for long periods of time and the ability to work in environments with varying temperatures
Ability to lift a minimum of 40 lbs., perform essential job functions such as standing, bending, reaching, climbing a ladder, and walking long distances
Working Environment

Retail stores, warehouses or office environments
Job Type: Full-time