Full Job Description
What You’ll Get to Do:
Develop and maintain functional position training materials for each of the six functional areas within All Spark Integrated Operations (AS IO), ensuring proficiency training is accomplished and the AS IO team is fully qualified to perform the mission assigned. The six functional areas are: Shift Supervisor, Operations Bridge, Enterprise Monitoring, Mission Systems Monitoring, Analysis Center and COMM Maintenance Planning Coordinator.
Ensure newly hired employees are issued functional position qualification training materials, support the employee through functional position training process and track progress.
Ensure all qualification standards are met and training requirements are completed.
Track DoD 8570 IAT certification compliance per the statement of work and per the reporting requirement from the customer.
Report compliance and provide IAT Level 1 or IAT Level 2 certification details to customer, when requested or at a minimum of twice per year.
Be familiar with the IT Service Management platform Service Now, in particular, Event, Change, Problem and Incident Management Modules and be able to train personnel on the fundamentals of this suite of tools.
Ensure all personnel required to meet DoD 8570 IAT Level 1 or Level 2 certified per the requirements for the functional position they fill.
Ensure all new employees are issued functional position qualification training material pertaining to the position for which they were hired.
Provide the customer an AIWEP report at least twice a year, reporting certification compliance per the contract statement of work.
Develop and maintain qualification training material.
Work with the Situational Awareness as a Service (SAaaS) team, develops and maintains training materials pertaining to the Service Now (SNOW) Change, Event, Incident and Problem Management Modules and trains personnel on the fundamentals of these tools.
Conduct retraining or re-qualification training for personnel as needed.
Issues “Read Files” to AS IO personnel, which outlines new function processes or changes to operations that pertain to all personnel.
You’ll Bring These Qualifications:
TS/SCI w Poly
3 to 5+ Years of IT Service Operations Experience
3+ years IT Service Management technical training curriculum development
1-2 years’ experience with Service Now
Excellent written and verbal communications skills
Excellent customer service skills
Working knowledge of network operations and IT services
AS degree in Business or Information Technology related field or equivalent military or commercial experience
Preferred: ITIL V 3 Foundations
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.