Remote Customer Service Representative (6/27/2019 Start Date)

ABC Financial Services, Inc. - Remote3.4

Full-time
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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Since 1981, we have become partners with over 7,000 health clubs and positioned ourselves as the industry leader in software and payment processing solutions. Are you a customer service rockstar who strives for excellence and shines in fast paced environments? If so, we want to partner with you too! We are looking for you to be the voice of our company as a Remote Customer Service Representative. At ABC, what you do every day will directly impact our clients and their members. See details below and apply today to put your energetic personality and solutions focused approach to use.

Applicants:
  • Must live in Arkansas, Alabama, Florida, Georgia, Kansas, North Carolina, Oklahoma, Texas or Virginia
  • Must be flexible to work an assigned work schedule anytime between the hours of 7am and 9pm Central
What you'll be doing:
  • You will use your positive attitude, solution focused mindset, and top-notch customer service skills to make an impact on your customers' day
  • Assist with inbound and outbound calls from fitness club members and staff regarding recurring payment issues and agreement questions
  • Provide fast and friendly service
  • Responsible for taking inbound calls directed from the queue and performing outbound dialer/collection calls regarding delinquent accounts
Typical inbound calls include but are not limited to:
Assisting members with billing questions, cancellation and/or freezing member accounts
Assistant members with account delinquencies and disputes

Typical outbound calls include but are not limited to:
Billing updates, providing cancellation or freeze services, resolving account delinquencies and disputes
  • Responsible for noting each account with the call content
  • Responsible for reviewing accounts and answering customer questions.
  • Maintain individual standards
Meet minimum QA goal of 90%
Minimum schedule adherence of 92%
Maintain an average talk time of 315 seconds or less on member calls
Maintain an acceptable error percentage
Maintain departmental standards
  • Any other duties as assigned by Manager or management
  • Regular and reliable attendance required
Why you'll want to join our team:
  • Full-time, set work schedules with weekends off
  • 100% paid training with bonus structure
  • Full benefits package and 401K with company match
  • Competitive pay with added monthly incentives
  • Paid time off
  • A refreshing culture and family atmosphere
  • Supportive management and co-workers
  • Opportunity to learn, grow, and advance your career
Job Requirements:
***Please Review Requirements Thoroughly***

Who we're looking for:The best fit for this position is someone who:
  • Has a High School diploma or General Educational Development (GED) certificate
  • Has a minimum of 1 year customer service experience, preferably in a call center setting handling high volume inbound and outbound calls
  • Has experience with the AS400, Microsoft Word, Excel, and Outlook
  • Has a stable work history
  • Takes pride in punctuality and attendance
  • Has a home office that is noise and distraction free
  • Has excellent communication skills, clear and confident
  • Has excellent listening skills
  • Has the ability to multitask, adapts quickly, and is solution focused
  • Has the ability to learn and navigate multiple systems
  • Excels working in a stressful, fast paced environment while maintaining a positive and upbeat personality
  • Enjoys working in a self-management/self-motivated work from home environment
  • Demonstrates empathy when listening to customer needs
  • Must live in Arkansas, Alabama, Florida, Georgia, Kansas, North Carolina, Oklahoma, Texas or Virginia
  • Must be flexible to work an assigned work schedule anytime between the hours of 7am and 9pm Central.
INTERNET REQUIREMENTS:
  • Hard-wired, high-speed internet service (DSL or Cable)
  • Remote agents must meet the following internet speed requirements at all times throughout employment:
Download Speed - Greater than 5 Mbps (5000 Kbps)
Upload Speed -Greater than 2.0 Mbps (2000 Kbps)
Packet Loss - 2% or less
Latency/Ping - 100 ms or less
Jitter - 15 ms or less
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!