Full Job Description
Fall 2020 Community Services and Resettlement Internship (IINE Boston)
The International Institute of New England is a 501(c)(3) non-profit serving refugees and immigrants in Boston, MA, Lowell, MA, and Manchester, NH. The Institute offers internships to students, graduate students, and recent graduates with demonstrated interest or experience in supporting refugee, asylee, and immigrant populations. Each internship includes an educational component, through which interns contextualize their experience and reflect on their service. Interns can also expect to spend some time each week supporting their office's front desk, assisting the Office Manager and learning to better navigate the services at the Institute.
All internships are unpaid and correspond roughly with the US semester system:
Fall Internship: September 8, 2020 – December 18, 2020
(Applications requested by August 1, 2020)
First consideration is given to applicants that can commit at least 16 hours over the course of the semester outlined above. Applicants are encouraged to apply regardless of whether their schedule fits the semester system; IINE makes exceptions on a case-by-case basis. Slots fill quickly and candidates are encouraged to apply earlier than the requested date above.
Please note that IINE does not yet know the exact format of this fall internship. We reserve the right to make changes to the internship as we see fit and to implement a remote format, a hybrid format, or an in-person format given consideration of local public health and safety trends. However, we will consider the concerns and wishes of all involved with making decisions.
Community Services and Resettlement Internship Overview
The community services team provides case management and other services to newly arrived refugees, asylees and other clients for up to one year after arrival. During this time, staff coordinate the arrival, integration and social services of refugees, asylees, Haitian entrants, victims of human trafficking and other clients after their arrival in the United States. Interns assist the Case Specialists by checking in with clients by phone, helping clients access local transportation and other public services, and ensuring clients understand available resources through cultural orientation workshops.
Reports To: Community Services Case Specialist
Location: Boston, MA
Assist staff with case management responsibilities including:
applying for temporary financial assistance
advocating for health and social services
accompanying clients to the Department of Transitional Assistance, health clinics, and Social Security office
helping to coordinate referrals to a wide variety of social services
Conduct cultural and workforce orientation workshops for recently arrived refugees
Review and update client records at Case Specialist’s direction
Provide general administrative assistance to the Community Services team
Interest in international, refugee, asylee, and/or immigrant issues
Patience speaking with non-native English speakers/non-English speakers
Professionalism, discretion, and maturity in dealing with confidential information
Experience interacting with social welfare agencies highly desirable
Experience advocating on behalf of others
Language skills in Arabic, French, Spanish, Portuguese, Swahili, or Amharic preferred
Excellent oral and written communication skills
Highly organized with great attention to detail
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
Comfort navigating the Boston area on public transit
Recognize common challenges faced by immigrant and refugee populations
Develop strong advocacy and people skills
Identify best practices associated with case management and how to effectively conduct client meetings
Capture important information from meetings and check-ins in concise case notes
Identify and access community resources and services, particularly those responsive to the needs of refugees and immigrants.
Understand the immigrant integration work and the US Refugee Resettlement program, as well as what part VOLAGs and resettlement agencies like the International Institute of New England play in receiving and integrating refugees.
Respectfully express and engage ideas and values in a multicultural, multilingual environment.