Assists guests with all aspects of arriving, locating room, and departing of the resort.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
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Continually strive to ensure a quality guest experience by providing a clean, safe, welcoming facility at all times
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Assist guests with arrival by welcoming in a friendly, professional manner
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Remove luggage from vehicles and place on baggage carts
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Open car and hotel doors for guests
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Delivery of luggage to rooms
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Delivery of guest laundry, messages, etc.
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Explains to guests operating procedures of TV and HVAC controls
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Assists with room charges
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Give directions to Resort and area sites or attractions
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Drives guest shuttle to property activities/restaurants
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Stores luggage for guests pending room occupancy
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Assists guests transporting luggage from room to vehicle at check out
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Follows directions of Front Desk Supervisor to assist guests
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Provide direction to all lodge rooms, meeting rooms, dining areas, public spaces, vending, and restrooms in a professional courteous manner
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Knowledgeable of all daily activities on property
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Maintain cleanliness of public lobbies, hallways and restrooms
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Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
