Service Supervisor

Haynes Mechanical Systems Inc - Denver, CO2.8

Full-timeEstimated: $46,000 - $64,000 a year
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Skills
Job Description:POSITION SUMMARY:
Provides technical support and job site leadership to ensure a competent, highly qualified work force; redeems customer commitments in a professional, high quality and timely manner while maximizing gross profit margins.

Required Experience:QUALIFICATIONS:
Demonstrated leadership skills
Minimum 7 years of commercial service technician field experience
Must possess a valid driver's license and currently maintain a safe driving record as required by thecompany's insurance provider
EPA Certified
Certificate of Completion or Diploma with an accredited HVAC trade school
ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other job duties may be assigned that are not included in the job description.

AGREEMENT/PROJECT MANAGEMENT:
Effectively manages and controls equipment, material, tool utilization and costs while assuring proper staffing and efficient field operations.
Audits required documents prior to start of work to ensure all pertinent information is included; assures personnel doing the work are well informed of scope of work.
Provides current input and actively participates in regular review meetings on work progress, customer relations, field relations, internal administration and other matters affecting service operations.
Expedites and achieves schedules through the dispatcher; returns unused materials to suppliers for credit; closes all completed jobs and expedites release for billing.
Provides sales personnel with leads and alerts sales personnel about competitive sales efforts.

CUSTOMER SERVICE:
Ensures customer concerns are responded to quickly and efficiently while building and maintaining customer confidence and satisfaction.
Able to influence and drive customer satisfaction; possesses the proper judgment to escalate procedures when an emergency arises so that customers' needs are met.
Is able to effectively communicate relevant information to customers regarding their systems, regardless of the customer's level of technical knowledge.
Reports customer relations activity affecting customer satisfaction; fosters positive long-term relationships.

STAFF DEVELOPMENT:
Trains all levels of service technicians, apprentices and interns; mentors service representatives on howto solve problems independently.
In coordination with Service Manager, develops and implements programs to improve the skills of individual technicians and the work group as a whole; provides training assistance and support during evening training classes at Haynes Mechanical Systems.
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building positive team morale; puts success of team above own interests.
Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position.
Ensures staff have read and are familiar with all safety procedures and manuals; provides ongoing training regarding on-the-job safety.
Effectively audits performance of staff and recommends appropriate personnel actions, including but not limited to hiring, termination, promotion, demotion, and compensation.

PERSONAL DEVELOPMENT:
Keeps technical knowledge up to date as to equipment and concepts; gains familiarity with new productsand techniques as they are introduced.
Belongs to and takes advantage of technical organizations to improve technical knowledge.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Able to lift 75 lbs from floor to waist with possible repetition

Able to lift 50 lbs from shoulder to overhead

Able to work with both arms above head for minimum of 5 minutes

Able to carry 50 lbs for a distance of 25 feet

Able to push or pull 125 for a distance of 500 feet

Able to climb stairs and ladders

Able to carry 30 lbs while climbing stairs or a ladder

Able to grip and operate hand tools, powers tools and safety equipment, such as chain falls

Able to lift legs and step over obstacles up to 19 inches above the ground

Able to perform work while in varying physical positions, such as lying on side, in a kneeling position, while standing on a ladder

Able to access rooftop units and work at heights and in some cases tight or enclosed spaces

Able to wear a respirator if conditions require; may have exposure to potentially harmful chemicals or materials

Able to crawl for a distance of 200 feet

Able to stoop, crouch or kneel for up to 10 minutes at a time

Vision:
Correctable to 20/20 with no color blindness

Hearing:
Correctable to normal range

From: Haynes Mechanical Systems Inc
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