UX Researcher

JCPenney - Plano, TX

Contract

Job Summary
Job Title: UX Researcher
Job Type: Contract-to Hire
Location: Plano, TX

JOB DESCRIPTION:

  • 5+ years of experience conducting user research for large e-commerce organizations in an in-house or agency setting
  • Advanced proficiency in evaluating user interactions and identifying opportunities to improve the digital user experience
  • Self-starter, with proven track record of managing time and prioritizing work load with minimum supervision

Must have demonstrated ability to:

  • Translate stakeholder needs into clear research objectives
  • Analyze and determine the appropriate research methodology and develop research/test plans to achieve stakeholder goals
  • Employ a variety of test methodologies such as Standard Usability Testing, Comparative Testing, Rapid Iterative Testing, Prototype Testing, Concept Validation, Benchmarking
  • Conduct research across multiple platforms, and cross-channel: desktop, tablet, mobile web, and apps
  • Utilize remote, unmoderated usability test platforms such as usertesting.com to rapidly turn around concurrent tests
  • Proven experience creating journey maps and service design blueprints to document and represent user behavior, needs and expectations
  • Create appropriate recruitment screener for each study to ensure the recruit matches target demographics
  • Create well-written deliverables that provide succinct, and actionable insights
  • Proficiency in analyzing quantitative data, and synthesizing it with qualitative feedback is a plus
  • Strong written and verbal communication skills, and excellent presentation skills

Required Experience, Skills and Qualifications

  • 5+ years of experience conducting user research for large e-commerce organizations in an in-house or agency setting
  • Advanced proficiency in evaluating user interactions and identifying opportunities to improve the digital user experience

Job Type: Contract

Salary: $60.00 to $63.00 /hour

Experience:

  • e-commerce: 5 years (Preferred)
  • User Experience Research: 5 years (Required)

Contract Length:

  • 3 - 4 months