Full Job Description
Bilingual Patient Experience Specialist - Work from Home
Are you looking for a position in a growing company where you can work hard, be challenged, and enjoy a new and exciting avenue in the healthcare field? We are looking for professionals to fulfill the role of a Patient Experience Specialist.
Equiscript wants passionate people who enjoy coming to work and being part of a team. We are looking for candidates who are dedicated to bringing the best possible customer service to each of our patients.
As a Patient Experience Specialist, you will work alongside the sales team, health care provider clients, and our partner pharmacies to ensure that our patients get their prescriptions filled in a timely manner while receiving exceptional service.
Successful candidates for this position will handle customer service, monitor patient progress, communicate with multiple parties, handle medication fills, and keep patients informed on the status of their prescriptions. Your work will involve research, resolving problems, using computerized systems to track and gather information, and speaking with patients over the phone. We are looking for detailed, personable, focused, and passionate people! Does this sound like you?
Key Activities include, but are not limited to:
Work as a team to achieve Equiscript’s Cause and Core Values, while providing our customers with exceptional service.
Handling Inbound and Outbound Calls.
Meeting Equiscript’s Quality Call Handling standards.
Monitoring patients and making sure that prescriptions are processed, filled, and delivered prior to need-by dates.
Partnering with teams in other departments to ensure the best patient care possible.
Communicating with the patients over the phone about program updates and expectations.
Helping patients to understand the importance of medication adherence.
Updating and maintaining patient information and inquiries in Salesforce.com.
Identify issues that need to be resolved, take corrective action, and escalate when needed. Ensure that patients are happy with the service they are receiving.
Excellent oral and written communication skills.
Attention to detail and accurate documentation in patient and client accounts.
Demonstrate patience and empathy when dealing with patients.
An understanding of medical terminology and medications. The Patient Experience Specialist will need to be able to pronounce drug names and explain information.
A detail-oriented, problem-solving multitasker who is driven by deadlines and can work independently after training.
Aptitude for computers and the ability to work comfortably in a phone and computer-based environment.
Professional reliability and accountability.
2-3 years of Medical Practice or Pharmacy Experience with Customer Service Skills. (Experienced CNAs, CMAs, LPNs, Pharmacy Technicians, and Medical Assistants are encouraged to apply).
Practical understanding of Medical Terminology and Medications.
Proficient in Microsoft Office or Google Apps, email, and internet use.
Saleforce.com experience and knowledge is a plus, but not required.
Requires the ability to sit or stand for long periods of time, occasional stooping, and reaching; may require lifting up to 25 pounds; requires a normal range of vision and hearing with or without accommodations.
Cleared Background Check Required
Have the physical ability to work full-time in a phone-based office environment
Work from home position
Benefits include health plan, dental, vision, paid time off