Full-time | TemporaryEstimated: $31,000 - $43,000 a year
- Supervising experience
- Data entry
Full Job Description
Assistant Manager of Temporary Shelter Programs - Patricia Handy Place for Women
About N Street Village
N Street Village is a community of empowerment and recovery for homeless and low-income women in Washington, D.C. With comprehensive services addressing both emergency and long-term needs, N Street Village helps women achieve stability and make meaningful gains in their housing, income, employment, mental health, physical health, and addiction recovery. N Street Village also provides affordable rental housing for low and moderate-income individuals and families. Please visit our website for more information at: www.nstreetvillage.org
Erna’s House serves 31 women with histories of chronic homelessness
Miriam’s House serves up to 25 women who are living with HIV/ AIDS
Patricia Handy Place for Women (PHPW) transitional shelter programs helps clients gain stability and move on to permanent housing. The PHPW offers two types of transitional programs: 1) a therapeutic temporary housing program for 13 homeless senior women 62 years of age or older; and 2) a medical respite program for up to 12 homeless women operated in coordination with Unity Health Care
Patricia Handy Place for Women (PHPW) temporary shelter program provides safe, trauma-informed shelter services to up to 188 women nightly and also provides a service-enriched day program where clients can access resources to help them gain stability
Permanent Supportive Housing provides services for 42 women managing one or more of the following: chronic homelessness, mental health-related disabilities, addiction recovery and chronic physical illness or disability
Phyllis Wheatley YWCA provides wrap-around support services to 42 formerly homeless residents
Recovery Housing is a therapeutic community program for up to 21 women with co-occurring mental illness and addiction
This position is in the Patricia Handy Place for Women - Temporary Program.
The schedule is typically Tuesday - Saturday 10am-6pm . Other times may vary to address crisis or emergency situations.
The Assistant Manager of Temporary Shelter Programs for the Patricia Handy Place for Women (PHPW) supports the Manager in the daily operations of the Temporary shelter program. The Temporary Shelter program has a maximum capacity of 36 shelter residents. This position reports to the Manager of Temporary Programs.
Effectively assist Manager in leading PHPW operations, client activities and overall shelter programs to meet agency mission.
Supervise Advocates, approve timesheets, and ensure adequate staffing levels for each shift.
Assist Program Manager in coaching and professional develop of employees.
Meet with residents to resolve disputes and de-escalate situation as necessary.
Serve as a point of contact with community partners.
Respond to overnight phone calls from staff requiring guidance and/or support.
Defuse and de-escalate difficult situations involving clients and staff.
Assist Manager in maintaining a professional culture that promotes teamwork and empathy for residents.
Assist Manager to ensure accurate data entry of client information per contract requirements
Attend all required trainings per contract requirements
Participate in all scheduled leadership meetings
Perform other duties as required.
A combination of education and experience to include at least 3 years of relevant experience with a focus on one of the following areas: mental health, physical health, addictions, employment, trauma
At least 2 years of supervising of paid staff required. Experience supervising paraprofessional staff strongly preferred.
Experience and ability working within outcome based programs
Knowledge of DC social services resources and compliance requirements
Excellent ability to make and maintain respectful rapport with clients and co-workers from diverse backgrounds.
Understanding and experience working with vulnerable populations and the related issues of addiction and mental illness.
Values commensurate with a community committed to providing inclusive Programs without regard to race, religion, physical or mental ability, sexual orientation, gender identity and any other protected class.