IT Analyst/Knowledge Analyst

mroads - Plano, TX


Job Summary
Mroads is looking for Knowledge Analyst. Ideal candidate will be responsible for coordinating and acting as a liaison with end users and internal technology teams to deliver technology knowledge, training and reporting to ensure Clients workforce is getting the most value from our technology investments.
Responsibilities and Duties

  • Help develop and deliver general user technology knowledge to end user
  • Help develop end user content, training artifacts, newsletters, facilitate, monitor and provide information to the technology champions network
  • Help drive self service and build body of self help knowledge and community/social knowledge
  • Act as a liaison and analyst to help improve user adoption of new technologies, and make it easy for users to understand and use in the least boring and most effective way possible
  • Facilitate/manage regular champions network/meetings
  • Create quick tip self help content/materials
  • Facilitate hands on demo sessions
  • Coordinate focus groups
  • Create and manage SharePoint site for team including content and pages
  • Chair champions network
  • Create surveys
  • Develop and analyze surveys (what worked in the communication and what didn’t)
  • Monitor and respond to team shared mailbox
  • Develop dashboards and decks for executive reporting and meetings
  • Develop reports
  • Develop and manage FAQs, How to Guide, Quick Tips
  • Ensure knowledge is searchable with keywords

Qualifications and Skills
Must have:

  • College degree
  • Analytical experience
  • SharePoint, OneDrive, MS Teams experience
  • HTML experience
  • Ability to take technical information and distill for end user consumption
  • Professional oral and written communication skills
  • Experience using social media for the workplace
  • Experience in scrum/agile environments
  • Enthusiasm for learning technology and evangelizing to generate excitement
  • Relentless pursuit of advocacy for end users/customers
  • Strong understanding and usage of Microsoft O365 suite of tools**
  • **

Nice to Haves:

  • Adobe Creative Suite
  • Video development tool experience (ie Aftereffects, Videoscribe, Camtasia or any other video creation/editing)
  • PowerApps and Flow
  • Service Now experiences

Job Type: Contract


  • relevant: 3 years (Required)
  • sharepoint: 1 year (Preferred)
  • Training: 3 years (Preferred)
  • HTML: 1 year (Preferred)


  • Associate (Required)

Contract Length:

  • More than 1 year
  • Varies