Case Manager

Catholic Charities of San Francisco - San Francisco, CA (30+ days ago)

Catholic Charities SF HOME provides homeless and low-income families with ongoing monthly rental subsidies accompanied by intensive services in order to rapidly transition homeless families into housing and to prevent low-income families from becoming homeless.

The SF HOME Case Manager provides supportive and intensive case management services to homeless and low-income families in order to help them obtain and maintain permanent housing and stability. These services include housing search services, crisis intervention, collaboration with community services, and referrals as needed in regard to housing and job security. The SF HOME Case Manager conducts home visits and field visits in the community.


  • Provide intensive case management services to families enrolled in the SF HOME Program that includes a minimum of twoin personcontacts per month; one being a home-basedcontact. Services provided include, but are not limited to, housing search assistance, crisis intervention, community and support services, information and referral, family budget assistance, job enhancement and support, and landlord advocacy.
  • Provide ongoing support services by developing and monitoring an individualized case plan for each family with appropriate goals, objectives andtime lines.
  • Act as a positive support liaison between landlords and program participants to ensure housing stability
  • Maintain continuity of services by coordinating new and existing outside service providers.
  • Assist families to access appropriate resources and take appropriate actions relative to vocational training, job development/placement, housing maintenance, income improvement, and childcare.
  • Maintain an open relationship with relevant family service providers involved with aftercare families.
  • Participate in related program, organization and community meetings as assigned.
  • Maintain proper client and program documentation. Computer data entry as needed.
  • Work in collaboration with other team members and Program Director in the design and implementation of program operations and policies.
  • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

  • Master’s Degree and 2 years experience or Bachelor’s Degree and fouryearsrelated experience preferred.
  • Previousexperincelocating and maintaining affordable family housing.
  • Experience working with families in crisis.

Knowledge, Skills & Abilities:

  • Strong coordination skills.
  • Knowledge of community resources for families transitioning from homelessness.
  • Strong knowledge of substance abuse and mental health issues and treatment models.
  • Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
  • Functional knowledge of Microsoft Office Products.
  • Ability to speak Spanish or Cantonese a plus.
  • Knowledge of mandatory reporting requirements for people working with children.
  • Knowledge of issues facing homeless families.
  • Must be able to read and write English
  • Access toreliablevehicle to be used for home visits preferred (mileage paid byagency).
  • Good written and verbal communication skills.
  • Ability to prioritize tasks with strong organizational skill.
  • Ability to design systems and processes to track data and monitor progress.
  • Achievement oriented
  • Teamwork and cooperation
  • Client-centered
  • Organizational awareness
  • Demonstrates the necessary attitudes, knowledgeandskills to deliver culturally competent services and work effectively in cross-cultural situations.

Compensation & Benefits:

We’re looking to find the best talent in the field – and we aim to keep it! Beyond providing competitive compensation based on education and experience, here’s what else we offer:

- A generous amount of vacation time/PTO – We value your self-care!

- Medical, Dental, & Vision

- Wellness Program – Get cash for voluntary health screenings and meeting health goals!

- 401 (k) Plan – We offer an employer match!

- Commuter Checks – Save money when you use public transportation!

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time