Water Park Customer Service Manager

FirstService Residential - Ave Maria, FL (30+ days ago)3.5


Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Who We Are: FirstService Residential is the largest manager of residential communities in North America, overseeing more than 5,600 properties and over 1.3 million residential units. FirstService generates more than $2.3 billion in annual revenue and has more than 23,000 employees worldwide. More information is available at www.firstserviceresidential.com.

FirstService Residential is currently seeking a Water Park Customer Service Manager for a beautiful community in Ave Maria, Florida,

Primary Responsibilities: Work closely with the Water Park Operations Manager to support the General Manager with the day-to-day managerial needs and organizational duties of the Water Park.

Additional Responsibilities:
Facilitates training of staff in water safety, first aid and CPR; ensures that all certifications of staff are maintained. Ensures high program standards are followed; provides regular in-service training to staff as needed.

Development of office staff rotation system to encourage cross training, job satisfaction and monitoring of office operations.

Provide and implement scheduling for office and Lead Guard staff including assignments, job rotation and time off approval.

Assist in hiring, training and scheduling of qualified lifeguards, instructors and all other pool staff; directly supervises lifeguards, instructors and additional aquatic staff and providing all hiring documents to the General Manager.

Conducts regularly scheduled meetings with Lead Guards to ensure that processes and procedures are being followed.

Manages staff by communicating and encouraging best practices related to Water Park operations.

Creates and maintains Water Park Employee Handbook in collaboration with the General Manager, Lifestyle Director and Maintenance Supervisor.

Oversees process and implementation of Water Park files, Liability Waivers, Water Park Event Calendar, including scheduling of all Water Park related events and outside swim groups.

Authorize Liability Waivers.

Convert all forms into electronic files. Keep files reflecting attendance trends, weather impact and other data necessary to make informed decision on staffing and fees.

Responsible for all AED and First Aid Supplies in the Water Park area, ensuring that they are in working order, serviced in accordance with the state and local codes, and fully stocked.

Ensure associates are adequately trained in First Aid and AED usage.

Maintain office supplies.

Works with all service-related vendors to ensure that compliance with contracts and agreements.

Conduct at least monthly staff meetings, or more if determined necessary.

Conduct yearly employee evaluations as instructed by the General Manager.

Responsible for the hiring and termination of all direct reports after collaboration with the Water Park Operations Manager and approved by the General Manager.

Collaborate with General Manager on budget development and implementation.

Address all customer service and staffing concerns.

Attend weekly Lifestyle meetings.

Obtain, authorize and submit all incident/accident reports.

Maintain professional and technical knowledge by attending educational workshops.

Oversee daily accounting, reconcile deposits weekly and process deposits.

Report to the Lifestyle Director for all Water Park lifestyle-related concerns.

Skill Requirements

High School Diploma and two years of direct related aquatic experience.

Certified as an Aquatic Facility Operator (AFO) or Certified Pool Operator (CPO).

Certification in Advanced First Aid, CPR for the Professional and Lifeguard training or equivalent.

Working knowledge of swimming pool filters, mechanical systems and the use of chemicals for swimming pool and water chemistry.

Ability to work with the public and possess excellent public relation skills.

Professional demeanor.

Desire to take ownership and personal responsibility for assignments.

Ability to create effective working relationships with Associates, vendors and the public.

Strong written and verbal communication skills.

Flexibility and willingness to handle a variety of tasks.

Self-motivated; demonstrated interest in taking initiative, anticipating needs, carrying projects through to completion with minimal direction, and working with a high degree of urgency.

Detail oriented, with the ability to produce high quality work in a deadline-oriented environment.

Considerable knowledge in planning, organizing, and implementing aquatic programs.