County Training and Organizational Development Specialist

County of Alameda - Oakland, CA (30+ days ago)4.0


Introduction
THIS IS A NEW ASSEMBLED EXAMINATION.

The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended.

Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Applications and Supplemental Questionnaires will only be accepted on-line and must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing. Failure to submit the Supplemental Questionnaire will result in disqualification.

DESCRIPTION
THE CENTER

The Alameda County Training & Education Center provides customized training, organizational development, and space/facilities that support meetings and conferences that utilize technology on a fee-for-service business model. The center’s mission is to focus on providing high quality training and development services to the community as well as Alameda County departments and their employees. Over the past several years the center has promoted workforce/succession planning and development, with an emphasis on planning for the future workforce. The training and development of current and future leaders in Alameda County focuses on building competencies needed for leadership and other critical positions in Alameda County now and into the future.

THE POSITION:
The County Training & Organizational Development Specialist reports to the Workforce Planning and Development Manager. This position focuses on training and organizational development programs for County and non-county employees, including but not limited to leadership and supervisory programs, staff training and mandated training sessions. Additionally, the County Training & Organizational Development Specialist plans, designs, coordinates and delivers a wide variety of training and development programs and provides professional consultation to County and non-County agencies and departments on training and organizational developmental needs.

THE IDEAL CANDIDATE WILL HAVE EXCEPTIONAL EXPERIENCE IN THE FOLLOWING AREAS:

Curriculum design and training delivery, for both instructor led and e-learning.
Staff career development programs.
Management and leadership design.
One-on-one coaching of supervisors and managers.
Strong technology expertise with programs such as PowerPoint, Excel and Microsoft Word.
Utilizing methods of assessment and evaluation of training programs and desired results.
Solid use of oral and written communication techniques.
Some background with conference/meeting facilitation.
Demonstrated acumen with marketing concepts and techniques.
In addition to meeting the established qualifications, the ideal candidate for the County Training and Organizational Development Specialist examination will possess the following critical attributes:

Adapt quickly to changes in the work environment; proactively try new approaches.
Commit to work, time and best efforts in accomplishing organizational goals.
Clearly convey information and ideas through a variety of media that engages the audience and helps them understand and retain the message.
Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self impose standards of excellence rather than having standards imposed.
Present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience.
Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities.
Remain realistically optimistic when pursuing work objectives; maintain high work and ethical standards.

EXAMPLES OF DUTIES
NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

1. Plans, designs and implements county-wide training and development programs, both instructor lead and e-learning.

2. Coordinates and conducts training sessions for County managers and employees on various topics, such as performance management, leadership skills, supervisory skills, communication skills, time/priority management, customer service, and process improvement.

3. Coordinates with relevant subject matter experts and other parties the design and update on-going orientations and/or training sessions for presentation to employees on County policies and regulations (e.g., EEO, Workplace Violence Prevention, and Sexual Harassment Prevention).

4. Recruits, screens and trains County managers to conduct training sessions; provides professional guidance and advice on training styles, methods and techniques.

5. Analyzes and identifies training needs to develop new training programs and/or enhance existing programs.

6. Provides facilitation, professional consultation and customized training to County agencies/departments to meet training and organizational development needs.

7. Researches, assesses and recommends evaluation tools to evaluate program effectiveness and results.

8. Develops and organizes training manual, multimedia visual aids, and other training materials.

9. Assists in developing program goals, objectives, and organizational interventions, and makes recommendations as necessary.

10. Prepares training and statistical reports and other written materials; and makes presentations to County agencies/departments and other groups.
MINIMUM QUALIFICATIONS
Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.

Education:
Possession of a Bachelor's degree from an accredited college or university with major coursework in behavioral science, human resources, communications, public or business administration, or a closely related field.

AND

Experience:
The equivalent of five years of full-time progressively responsible professional experience designing and delivering training and organizational development programs for a large organization, with significant functional management experience. Municipal government and/or Human Resources experience is highly desirable. Possession of a Masters Degree in a related area may substitute for two years of experience.

License:
Possession of a valid California Driver's License and a satisfactory driving record is a condition of initial and continued employment.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.
KNOWLEDGE AND SKILLS
NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification.

The most suitably qualified candidates will possess the following competencies:

Knowledge of:
t and leadership curriculum design.
  • Staff / career development programs.
  • Software technology such as PowerPoint, Excel and Microsoft Word.
  • Methods of assessing and evaluating training programs and desired results, including use of current technologies and online learning.
  • Oral and written communication techniques.
  • Conference/meeting planning services.
  • Marketing concepts and techniques.
Ability to:
  • Design, develop and deliver training programs.
  • Quickly and consistently modify behavior to deal effectively with changes in the work environment; proactively try new approaches appropriate for new or changed situations.
  • Establish good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports); act promptly; take opportunities to exceed expectations and to resolve internal/external customer problems.
  • Demonstrate a willingness to commit to work and to invest time, talent, and best efforts in accomplishing organizational goals.
  • Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Set high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks; self-impose standards of excellence rather than having standards imposed.
  • Present ideas effectively to individuals or groups when given time to prepare; deliver presentations suited to the characteristics and needs of the audience.
  • Generate innovative solutions in work situations; try different and novel ways to deal with work problems and opportunities.
  • Engage people by attending to the needs and feelings of others to develop effective working relationships; possess an energetic and tenacious achievement orientation; approach challenges with visible assuredness; remain realistically optimistic when pursuing work objectives; maintain high work and ethical standards.
  • Work effectively and cooperatively with others to establish and maintain good working relationships; place high priority on team or organization goals; help others feel valued, appreciated, included; show support, give encouragement, share information ideas, suggestions to accomplish mutual goals.
EXAMINATION COMPONENTS

The examination will consist of the following steps:
A review of candidates' application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
A review of the supplemental questionnaire to determine the best qualified.
An oral interview which will be weighted as 100% of the candidates' final examination score. The oral interview may contain situational exercises.