Policy Name Check Out Medical Receptionist Job Description and Responsibilities
Policy Owner Clinic Manager
Policy Description and Purpose:
Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.
The job description and responsibilities are defined for Check Out Medical Receptionist in the OB/GYN department at Murfreesboro Medical Clinic below:
Job Title OB/GYN Check Out Medical Receptionist
To provide clerical support in the OB/GYN department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.
Work is performed in an
office setting and involves frequent telephone contact, as well as
face-to-face communication with patients. Interactions with others in
constant and interruptive. There is possible exposure to communicable
diseases, toxic substances, bodily fluids, and other conditions common to
medical practice. Varied activities including walking, bending,
reaching, lifting (up to 30 pounds), stooping, assisting patients and sitting
for extended periods of time may occur. Also, occasional stress from
Represent MMC in a courteous and professional manner
Greet guests and incoming calls in a polite, prompt, and helpful manner
Take accurate messages which include all required information
Process voicemails and faxes
Be at your workstation on time and prepared to start the day
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients
Prepare and process fee tickets, patient forms, etc. for patient appointments and any other requests indicated on the fee ticket
Schedule appointments to include; OB/GYN, ultrasounds, mammograms, radiology exams, rescheduling appointments, specialty appointments, and referrals to external offices (maintains log)
Help with call center queue and answer the Doctor’s line
Complete tasks form Mid-Level providers
Assist with overdue reminders when needed
Collect co-payments, deductibles, co-insurance, or other patient responsible balances, when necessary
Correctly file fee tickets, stock copier, empty shred box, stock reminder cards, doctor cards, and other items needed daily
Correctly process payments and receipts
Prepare daily deposit and maintain cash bag/Phreesia balance
Provide prompt, efficient, and accurate patient service
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach
Keep your work area and the clinic clean
Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
Be knowledgeable of and adhere to all MMC policies and procedures.
With instruction, perform other duties as required or assigned
Excellent customer service skills
Strong skills in communicating effectively with co-workers, providers, and patients
Ability to conduct daily functions in an appropriate, professional, and compassionate manner
Ability to manage/prioritize multiple tasks in an efficient and timely manner
Flexibility to respond to changing demands
Ability to react calmly and competently in stressful situations
Effectively utilize computer systems and programs that are necessary to complete daily tasks
- High School diploma or GED
- Experience preferred but not required
MMC Vision, Mission, and Values
Our vision is
to be a leading contributor to community health through participation in
programs that promote wellness, facilitate diagnosis, and enhance treatment
Our mission is
to foster continuous improvement in community health through the delivery of
quality, accessible medical and surgical care in a cost-effective manner to
the residents of Middle Tennessee.
Our values guide
our actions as we strive to carry out our mission.
approach to advances in medicine and changes in the
health care delivery system
patient and community needs
other physicians, hospitals, allied health providers and the community in
improving health care
Professional, ethical and
open and responsive work
- This description is intended to provide only basic guidelines for meeting job requirements.
It is not intended to serve, as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.