GENERAL STATEMENT OF DUTIES
Library Assistants are responsible for proactively seeking direct contact with customers to assist with circulation, use of computers and other basic library functions, as outlined below.
Work is performed under the direct supervision of a Circulation Supervisor, a Librarian, or other appointed staff, and the general supervision of the person-in-charge.
LPL policies and procedures, position description, and site specific practices
Library staff, supervisors, and library customers
ESSENTIAL FUNCTIONS OF THE CLASS
Provide exceptional customer service by teaching and assisting customers with checkout and other circulation-related tasks.
Assist customers with library card accounts, including processing applications, verifying and updating account information, and accepting payment on accounts, with latitude to resolve minor customer complaints.
Assist customers with use of software, particularly automated computer reservation system, Microsoft Office programs and templates, and various interactive online forms.
Maintain equipment by providing basic-level troubleshooting and routine maintenance, resupplying and cleaning. Report major technical problems to appropriate library personnel.
Proactively seek out customers to offer assistance in all parts of the library.
Assist customers in utilizing library tools, including the library’s website and databases, basic internet resources, the Online Public Access Catalog (OPAC), copiers, computers, printers, etc.
Provide accurate information about library resources and services to customers
Explain the policies and procedures of the library to customers.
Hold customers accountable for following the LPL Code of Conduct and Internet Use Policy or refer to appropriate supervisory level as needed.
Process returned materials and assure accuracy of customer records.
Collect, process and sort reserved items for customer pickup and outgoing delivery.
Perform routine collection maintenance tasks.
Suggest books and authors to customers upon request and assist customers in locating and reserving library materials.
Utilize library e-mail on a daily basis in order to stay informed about library matters.
Assist in returning materials to the shelves and verify correct placement of materials on shelves.
Respect the facility and work environment by keeping work area neat, handling minor cleanups, and reporting maintenance issues promptly and appropriately.
Interact and communicate pleasantly and effectively with diverse customers and staff, maintaining a positive and professional demeanor while providing friendly courteous service and technical support.
Note: This job description reflects Lexington Public Library’s (LPL) assignment of essential functions for this particular job; it does not prescribe or restrict the tasks that may be assigned at a later date or as may be needed.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Must have the ability to:
Quickly learn and apply fundamental library procedures, methods, and techniques after orientation and training.
Establish and maintain positive, effective working relationships with library customers and coworkers.
Provide basic readers’ advisory.
Carry out with limited supervision continuing assignments related to the daily operations of the library.
Follow oral and written instructions.
Effectively communicate both orally and in writing with customers and staff.
Learn and adapt to new and changing technologies and troubleshoot equipment as needed.
Understand the boundaries of job responsibilities and refer customers to trained library staff appropriately.
Work the required schedule and help fill in schedule gaps occasionally.
Must have working knowledge of current Microsoft Windows, Microsoft Office products and navigation of the Internet.
Some knowledge of or ability to quickly learn and follow standard library procedures.
MINIMUM EXPERIENCE, EDUCATION AND TRAINING
Graduation from high school or GED. Supplemented by at least two years of college level course work and understanding of computer equipment and software or any equivalent combination of experience, which provides the required knowledge, skills and abilities.
Successfully pass a background investigation.
PHYSICAL AND MENTAL REQUIREMENTS
Must have the ability to:
View computer monitor and read/comprehend alphabetical and numerical sequences on library materials.
Place books on book trucks, move book trucks, and place and remove books from any shelf of a 90” high shelving unit, repeatedly lifting above, at and below shoulder level.
Climb a step stool to secure books and other library materials.
Efficiently operate and manipulate office equipment such as keyboard, mouse, printer and copier equipment.
Perform essential functions which require bending, stooping, lifting and carrying materials weighing up to 40 lbs, and standing for periods of 2-3 hours.
Work without sitting for a minimum of two hours, and during that time is able to move with reasonable speed to locations throughout the workspace in order to accomplish public services duties.
The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HAZARDS/UNUSUAL WORKING CONDITIONS
Work is often performed in and around books, shelves, and computers, requiring adherence to industry safety procedures and guidelines.
As with all vacancies, Lexington Public Library reserves the right to give priority to our internal applicants (current staff) over external applicants.
$12.62 per hour
PRIMARY WORK SCHEDULE
Tues 11a-3p; Thurs 11a-4p; Fri 12p-4p
Applicants must be available for this primary work schedule and help fill in schedule gaps occasionally.
Note: This is a temporary position with employment from June 4, 2018 - July 28, 2018
Great working environment; ability to grow and advance within the system; free, safe and convenient parking; free Employee Assistance Program.
Applications for this position will be accepted until 9am, Monday, May 7, 2018.
Applications must be completed online at www.lexpublib.org.
If you are unable to complete the application online, please contact the Human Resources Office at (859)231-5550.
Lexington Public Library is an equal opportunity employer.