Hotel Desk Staff - FLOATER position - Part Time

Interlochen Center for the Arts - Interlochen, MI3.8

Part-time

Interlochen Center for the Arts, one of America’s most prestigious institutions for arts education, performance and fine arts presentations, is seeking to fill a part-time Stone Hotel Desk Staff team member who would work 3-4 shifts per week. The hours are flexible as this is a FLOATER position. This means being available to work different shifts based on need (coverage for vacations, days off, etc.) The ability to be available with a flexible schedule is key to this role. The varied shift times are listed below. Your schedule would rotate within these time frames.

* 1st shift - 7:00 am - 3:00 pm

* 2nd shift - 3:00 pm - 11:00 pm

* 3rd shift - 11:00 pm - 7:00 am

The Stone Hotel Desk Staff members serve as the first point of contact with internal and external guests of Interlochen during the hotel reservation process, guest check-in experience, and switchboard operations. Your customer service and problem-solving skills are of the utmost importance in fulfilling these duties. The Stone Hotel is open twenty-four hours a day nearly every day of the year.

The Hotel Desk Staff are expected to:

  • Have a great customer service approach and philosophy, be a good problem solver and an exceptional host.
  • Check-in/check-out guests
  • Manage the Switchboard and promptly transfer incoming calls to various Interlochen departments and staff
  • Take reservations in-person, on the telephone and online
  • Answer questions related to all things Interlochen and the surrounding areas
  • Be educated on any new information ICA relays to the Hotel staff
  • Help our guests with baggage. Drive a golf cart with guests and luggage to their assigned units
  • Understand basic auditing of hotel sales data
  • Be comfortable with cash handling

Qualifications:

  • Exceptional approach to Customer Service
  • Minimum of high school diploma required
  • Hotel experience preferred
  • Computer literacy required

To Apply: Go to www.interlochen.org/careers

You will need a cover letter and resume combined into one document. You will also need the name and email addresses of 3 references. After clicking “apply now”, click UPLOAD and upload your cover letter/resume document. Complete the rest of the application.

Job Type: Part-time

Experience:

  • Hotel: 1 year (Preferred)
  • Computer: 1 year (Required)

Education:

  • High school or equivalent (Required)

Work authorization:

  • United States (Required)

Work Location:

  • One location

Benefits:

  • Flexible schedule

Insurance License Required:

  • No

This Company Describes Its Culture as:

  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative
  • Detail-oriented -- quality and precision-focused