Characteristics of Job: Under the supervision of the Program Director, this employee will provide home assessments, case management services, administrative support and aid in resolving individual and community problems that have been identified through case management techniques.
Will provide comprehensive (direct) and/or indirect services through referrals that may include, intake, assessments, substandard housing, employment related setbacks, education and training, affordable housing, housing repairs, crises intervention, counseling, utility assistance, nutrition and emergency assistance (i.e., rent/mortgage, food, energy, prescription medication, medical, employment, unemployment, disaster relief, fire, etc.); but may not be limited to these specifically.
Duties: Provide intake assistance to individuals following policies, procedures, industry standard procedures, administrative guides and oral and written instructions; facilitate individual and/or group counseling; provide individual case management services/activities, organize community residents/meetings for the proper utilization of services and/or programs that are designed to help customer eliminate daily problems encountered; assist with recruitment of program participants and community resource persons that will volunteer their time towards helping program participants; help with engaging community facilities that will be used for programmatic activities; conduct customer interviews, assist with individual and community surveys/needs assessment and process associated with data analysis and/or collection, make appropriate referrals for individuals to receive services from other agencies, programs, organizations, etc.; type a wide variety of correspondence, letters, budgets, proposals, reports, etc.
Provides a range of services that can include collection, review and approval of documents, data entry, program and eligibility consideration and review, to include housing determinations and meetings and substandard housing assessments and approvals. May assist with skills assessment, resume writing, job development, interview coaching, networking with area employers, transportation to interviews, employment orientation, assistance with skills recertification, employment follow up, retention.
Must show the ability to review documents (i.e., social security cards, birth certificate, marriage license, divorce/custody/child support documents, income documents and wage information, green cards, and other ID’s, information and/or credentials). Must maintain files, documents, confidentiality, program logs, purchase orders, vouchers, sign-in sheets, notes, accurate and current records of participants served, services received, and all other pertinent information that is required by the agency and/or funding source. May serve as a receptionist responding to visitors and telephone inquires.
Minimum Qualifications: Associates Degree or it equivalency required and a minimum of three (3) years’ work experience in one of the following areas: Employment and Training, Housing, Day Care, or Social Services preferred a combination of knowledge skills and abilities accepted. Bachelor’s Degree preferred.. Must be computer literate; be proficient in use of Microsoft Word, Excel and other general computer software. Must have reliable transportation, a valid SC driver license, car insurance, be able to attend overnight trainings, be able to write legibly, comprehend complex written instructions and establish and maintain effective work relationships with staff, partner agencies and the general public.
Job Types: Full-time, Temporary
Salary: $14.00 to $17.00 /hour
Communication method(s) used: