Senior Desktop Engineer

KDInfotech - Menlo Park, CA

Full-timeEstimated: $48,000 - $66,000 a year
Skills

Technical support is a challenging task balancing technical knowledge with great customer service skills. As a Senior Desktop Engineer you are the go-to person for a company’s computer hardware and software needs, providing amazing user support. You troubleshoot, respond to inquiries and find solutions to technical challenges.

You are highly technical and are comfortable problem solving with multiple operating systems (like OS X and Windows) and a range of devices (including desktops/laptops, phone systems, and various mobile devices). You're a fast learner and great communicator who can support the IT needs of various companies in different verticals while ensuring customer satisfaction as your number one priority.

You take ownership and are accountable for the projects and efforts assigned to you. Experience with imaging (Windows and/or OSX), package deployment and systems management.

Responsibilities and Duties

  • Provide user support both onsite and remote
  • Software and Hardware troubleshooting
  • Company wide projects (system upgrades, security rollouts)
  • Testing and qualifying new hardware
  • Utilize established ticketing system to track open issues
  • Knowledge Base documentation

Qualifications and Skills

  • Support experience with multiple operating systems (Windows, OSX, Linux)
  • Messaging Support (Outlook, Thunderbird, etc...)
  • Understanding of basic networking fundamentals (Routing, DHCP, DNS, TCP/IP, VPN)
  • Telcom troubleshooting (VoiP, On-Prem, Multi-Site)
  • Device management / MDM
  • Expertise in deploying and supporting desktops/laptops, phone systems, and various mobile devices
  • Ability to adjust quickly to changing priorities and make quick decisions
  • Strong customer service, prioritization, and communication skills
  • Positive, can-do attitude is a must

Job Type: Full-time

Experience:

  • Desktop Support: 4 years (Preferred)
  • System Administration: 3 years (Preferred)

Location:

  • Menlo Park, CA (Preferred)