Eligibility Representative - Ft. Wayne, IN (Lutheran Hospital)

Lutheran Health Network of Indiana - Fort Wayne, IN

Full-time
Eligibility Representative position involving day, evening, and weekend coverage ( Sunday 12:30 PM - 9:00 PM and Monday through Thursday 10:30 AM - 7:00 PM ) for qualified individuals at Lutheran Hospital in the ESS Department in Ft. Wayne, IN.

Job duties include:
  • screening referred self-pay patients for programs such as Medicare, Medicaid, Medicaid for nursing home placement, Crime Victims, vocational rehabilitation, QMB, SSI, and any/all other third party coverage including other available local, state, and federal programs in addition to the hospital’s financial assistance program
  • providing point of service collections for self-pay patients, patients who have balances after insurance or Medicare payments, and patients that do not qualify for any programs/coverage.
ESS is an Equal Opportunity Employer

Minimum qualifications:
  • at least 1 year of healthcare experience
  • proficiency in Microsoft Word and Excel
  • type at least 80 wpm
  • attention to detail
  • ability to multitask
  • meet productivity standards
  • comply with hospital policies
  • have reliable transportation as well as proof of valid license and auto insurance
  • drug test required as well as passing a background check
  • Bilingual in Spanish is preferred
Prior experience in collections and knowledge of HIPAA,EMTALA, and PHI are a plus.